About RSPCA Queensland
For nearly 140 years, RSPCA Queensland has been a leading animal welfare charity, dedicated to improving the lives of animals – whether domestic, farmed, or native. We care for over 42,000 animals annually, relying on the generosity of animal lovers like you to fund 91% of our life-changing services.
Our Purpose: We exist for animals to live better lives.
About the Role
As our Café Manager, you’ll be at the heart of our café operations at our Wacol facility. Leading from the front to deliver an exceptional customer experience while supporting the day-to-day running and growth of the business.
This is a maternity leave cover position, offering a great opportunity to step into a hands-on leadership role where you’ll guide and develop your team, drive operational efficiency and ensure the café runs smoothly across both daily trade and events.
You’ll play an important role in creating a welcoming, community-focused space that supports the broader RSPCA Queensland mission and contributes to organisational sustainability.
What We’re Looking For
You’re a natural leader who thrives in a fast-paced environment and genuinely enjoys being on the floor with your team. You know how to balance people leadership with operational excellence, and you take pride in creating a positive, high-performing team culture.
You’re commercially minded, organised, and proactive – always looking for ways to improve efficiency, increase profitability and elevate the customer experience. Most importantly, you bring a warm, approachable style and a genuine passion for hospitality and community.
What You’ll Do
In this role, you will:
- Lead day-to-day café operations, ensuring smooth service and high standards across all areas.
- Manage and develop a high-performing team through coaching, onboarding and regular feedback.
- Oversee rostering, staffing and recruitment to meet operational needs.
- Drive profitability through budgeting, stock control, pricing and promotional initiatives.
- Manage stock ordering, stocktaking and loss prevention.
- Build strong relationships with suppliers, stakeholders and customers.
- Deliver exceptional customer experiences and handle feedback or complaints professionally.
- Oversee catering and events, both onsite and external.
- Manage online ordering platforms (including Uber Eats) and menu updates.
- Ensure compliance with food safety, WHS and organisational policies.
- Maintain café presentation, cleanliness and equipment functionality.
What You’ll Bring to the Role
- Previous experience in a hospitality management role (3+ years preferred).
- Strong leadership skills with the ability to motivate, coach and develop teams.
- Hands-on operational experience and confidence working on the floor.
- Solid understanding of food safety, WHS and hospitality best practices.
- Commercial acumen with experience managing budgets, stock and P&Ls.
- Excellent communication and interpersonal skills.
- Food Safety Supervisor Certificate and Responsible Service of Alcohol (RSA).
- Flexibility to work early mornings, evenings, weekends and public holidays as required.
- A genuine interest in animal welfare and alignment with the RSPCA Queensland mission and values.
- Physical capability to perform manual handling tasks (including lifting up to 10kg).
Why Join Us?
- Comprehensive Support: Enjoy 8 weeks of paid parental leave, flexible working arrangements, study leave, and even leave for your furry companions. We also provide access to counselling and mental health services.
- Employee Perks: From free on-site parking to exclusive discounts, novated leases, and 50% off Royal Canin pet food, we’ve got you covered! You can also adopt a new furry friend with free adoption options.
- Professional Growth: Access expansive learning and development programs to help you elevate your career and skill set.
- Purpose-Driven Impact: Be part of a mission-driven organisation where every task makes a tangible difference to animal welfare.
At RSPCA Qld, we encourage you to grow your skills, expand your responsibilities, and explore different career pathways. By enhancing your qualifications and capabilities, you can take advantage of internal opportunities across our many departments – from animal care to operations, outreach, and more.
Interested?
If this sounds like the perfect opportunity for you, apply today!
Successful candidates will be required to undergo a Police Check for the safety and well-being of the community, staff, and animals. A pre-employment medical assessment may also be required.
RSPCA Queensland acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land. We are an equal opportunity employer committed to a fair and inclusive hiring process, welcoming applicants of all backgrounds, regardless of faith, ethnicity, sexual orientation, or gender identity.
