At Rizon, we’re safeguarding communities and unlocking potential.
About the Role
As our Repair Coordinator, you will play a central role in ensuring the
timely and high-quality completion of repair works for our customers. You will
manage multiple projects, coordinate contractors, liaise with clients and
insurers, and monitor budgets and KPIs to deliver excellent customer outcomes.
This role requires exceptional organisational and communication skills to
ensure repairs are completed efficiently, accurately, and safely while keeping
customers informed and supported throughout the process.
Key Responsibilities
- Coordinate building repairs and insurance claims, managing multiple projects
simultaneously
- Liaise with customers, contractors, insurers, and internal stakeholders to ensure
timely and high-quality completion of works
Monitor project progress, costs, and compliance with budgets, KPIs, HSEQ standards, and
company procedures
- Maintain accurate records, update project schedules, and provide professional
documentation to stakeholders
- Identify opportunities to improve processes, systems, and subcontractor performance,
supporting continuous improvement initiatives
- Support and mentor team members, contributing to a collaborative, motivated, and
service-oriented culture
About You
- Proven experience in construction, insurance repairs, or project coordination, with
strong knowledge of repair works and building codes
- Ability to read and interpret scopes of works and provide the best solutions for
clients
- Exceptional communication skills – able to liaise confidently with customers, contractors,
and internal teams
- Strong organisational skills and ability to manage multiple priorities calmly and
effectively
- High attention to detail, including budgeting, documentation, and reporting
Positive, proactive, and motivated with a collaborative team approach
Why Join Us?
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Purpose & Impact – Be part of a purpose-driven
organisation helping people rebuild and recover after unexpected events, making
a real difference to individuals, families and communities.
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Supportive Team Culture – Our employee-led Culture Club helps
bring our people together through social events, team activities and
celebrations throughout the year including our national Christmas party.
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Rewards & Recognition – We celebrate our
people through our Values Champion Program, including quarterly and annual
awards.
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Career Growth & Development – Grow your
career with opportunities to learn across the business, including our “Day in
the Life” program, where you can spend time exploring other roles within the
group.
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Health & Wellbeing – Access confidential support
through our Employee Assistance Program (EAP) and participate in wellbeing
initiatives like our annual wellness competition.
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Financial & Lifestyle Perks – Enjoy earned wage
access, retail discounts with leading brands, exclusive offers with partners
like Virgin Australia, Medibank, AHM, Booking.com and Engie, plus discounted
gift cards and cashback cards across thousands of retailers.
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Travel & Holiday Benefits – Plan your next
getaway with 1000 Mile Travel, our corporate travel partner, offering tailored
holiday planning and a $50 voucher on your first booking.
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Office Perks – Start your day right with a
complimentary continental breakfast provided, plus barista-style coffee, Friday
drinks, and ping pong competitions!
About Us
Rizon is a leading provider of insurance repair and restoration services, supporting
insurers, partners and customers across Australia following property damage
events. Our team specialises in managing the repair process from initial claim
through to completion, ensuring quality outcomes while delivering exceptional
customer experiences.
At Rizon, we are committed to safeguarding communities, supporting our partners
and creating opportunities for our people to grow and thrive. Our people are our
greatest strength. We pride ourselves on our collaborative culture and the
support we provide our team, recognising that every individual plays an
important role in our success.
