At Rizon, we’re safeguarding communities and unlocking potential.
About the Role
As our Customer Delivery Coordinator, you will support customers and partners as homes and businesses are repaired following unexpected events or disasters. You will manage a portfolio of insurance repair claims from allocation through to completion, coordinating emergency make-safe works, property assessments and repairs. Working closely with customers, insurers, brokers, trades and internal teams, you will ensure repairs progress safely, efficiently and in line with service level agreements. This fast-paced role requires strong communication, organisation and problem-solving skills, along with the ability to provide clear updates and empathetic support to customers
throughout the repair journey.
Key Responsibilities
- Claims manage a portfolio of insurance repair claims from allocation through to completion and invoicing
- Coordinate emergency make-safe works and engage appropriate trades following property damage events
- Act as the primary point of contact for customers, providing updates and support throughout the repair journey
- Coordinate property assessments and schedule bookings with customers, assessors and trade contractors
- Liaise with insurers, loss adjusters and internal teams to ensure KPIs and service level agreements are met
- Maintain accurate records, documentation and updates across internal and partner systems
About You
- Previous experience in a claims processing or coordination role
- Experience in construction or property insurance/ repair industry (highly regarded)
- Strong verbal and written communication skills with the ability to build rapport with
customers and stakeholders
- Highly organised with strong time management and the ability to manage multiple tasks
simultaneously
- Confident using Microsoft Office and internal systems to manage customer information
- Empathetic, proactive and committed to delivering exceptional customer service
Why Join Us?
-
Purpose & Impact – Be part of a purpose-driven organisation helping people rebuild and recover after unexpected events, making a real difference to individuals, families and communities.
-
Supportive Team Culture – Our employee-led Culture Club helps bring our people together through social events, team activities and celebrations throughout the year including our national Christmas party.
-
Rewards & Recognition – We celebrate our people through our Values Champion Program, including quarterly and annual awards.
-
Career Growth & Development – Grow your career with opportunities to learn across the business, including our “Day in the Life” program, where you can spend time exploring other roles within the
group.
-
Health & Wellbeing – Access confidential support through our Employee Assistance Program (EAP) and participate in wellbeing initiatives like our annual wellness competition.
-
Financial & Lifestyle Perks – Enjoy earned wage access, retail discounts with leading brands, exclusive offers with partners like Virgin Australia, Medibank, AHM, Booking.com and Engie, plus discounted gift cards and cashback cards across thousands of retailers.
-
Travel & Holiday Benefits – Plan your next getaway with 1000 Mile Travel, our corporate travel partner, offering tailored holiday planning and a $50 voucher on your first booking.
-
Office Perks – Start your day right with a complimentary continental breakfast provided, plus barista-style coffee, Friday drinks, and ping pong competitions!
About Us
Rizon is a leading provider of insurance repair and restoration services, supporting insurers, partners and customers across Australia following property damage events. Our team specialises in managing the repair process from initial claim through to completion, ensuring quality outcomes while delivering exceptional customer experiences.
At Rizon, we are committed to safeguarding communities, supporting our partners and creating opportunities for our people to grow and thrive. Our people are our greatest strength. We pride ourselves on our collaborative culture and the support we provide our team, recognising that every individual plays an important role in our success.
