Helpdesk Technician (Level 1)

Reef IT is a well-established IT solutions provider based in Far North Queensland, serving clients across the region. We pride ourselves on delivering exceptional customer service and fostering a supportive, team-oriented work environment.

We are currently seeking a motivated and professional individual to join our Helpdesk Team.

Key Responsibilities:

• Provide first-line technical support to clients, ensuring prompt and effective issue resolution.
• Troubleshoot hardware, software, and network-related problems.
• Manage and prioritize support tickets efficiently.
• Work both independently and collaboratively within the team.

Essential Skills & Qualifications:

• Minimum of 1 year experience in a similar IT support role.
• Excellent communication and interpersonal skills.
• Strong analytical and troubleshooting abilities.
• Ability to work autonomously and manage time effectively.
• Familiarity with ConnectWise Suite of products (preferred but not required).