Strategic Enterprise Sales Executive

Position Overview    At Redmap, our Sales and Marketing team drives growth by building lasting partnerships and delivering measurable outcomes for our customers. 

As a Strategic Enterprise Sales Executive, you will play a pivotal role in shaping Redmap’s success within our most valued customer relationships. You will act as the trusted advisor and strategic partner to enterprise-level customers, ensuring business objectives are met, opportunities are maximised, and customer satisfaction remains exceptional. 

This is a highly collaborative and commercially focused role that requires a balance of relationship management, business acumen, and executional excellence. 

Key Responsibilities 

Strategic Account Growth & Customer Relations 

• Serve as the primary relationship owner for a portfolio of enterprise accounts, engaging across multiple stakeholders and business units. 

• Build and maintain strong relationships with assigned accounts, serving as their main point of contact. 

• Develop and execute strategic account plans aligned with both customer and Redmap’s commercial goals. 

• Proactively identify expansion, upsell, and cross-sell opportunities that deliver measurable value to both the customer and Redmap. 

• Maintain a deep understanding of customer strategies, challenges, and success metrics to ensure alignment and retention. 

• Address any customer concerns or issues promptly, ensuring a positive experience and fostering long-term loyalty. 

Account Governance & Planning 

• Prepare annual account plans for each customer, specifying key goals and projected outcomes. 

• Deliver quarterly and annual business reviews (QBRs/ABRs) highlighting value delivered, performance outcomes, and future roadmap alignment for account performance, utilisation and feature releases. 

• Stay informed about industry trends and competitor activity, translating these insights into actionable strategies for customers. 

• Track and report on account health, adoption, and ROI, leveraging data-driven insights to inform recommendations. 

• Keep Hubspot data up to date. 

Project Management & Execution 

• In conjunction with the Customer Activation Team, participate in the successful delivery of additional products, services, or projects to customers, helping to identify risks and issues. 

• Collaborate with internal teams (e.g. development, marketing, product, customer support) to ensure smooth and effective execution of customer projects. 

• Monitor project progress and proactively resolve any issues or roadblocks that arise. 

• Champion the customer’s voice internally to ensure Redmap’s products and services continue to evolve to meet enterprise needs. 

Collaboration and Teamwork 

• Work closely with the customer activation, development and product teams to ensure alignment on customer objectives and deliverables. 

• Collaborate with customer support to address and resolve customer issues, ensuring customer success. 

• Share best practices, insights, and learnings to contribute to Redmap’s continuous improvement and growth culture. 

Requirements 

• Proven experience managing enterprise or strategic accounts in a SaaS or technology-driven organisation. 

• Demonstrated success in building multi-stakeholder relationships and driving measurable account satisfaction. 

• Strong business acumen with the ability to translate customer goals into actionable strategies. 

• Excellent written and verbal communication skills with the ability to articulate ideas clearly and effectively to a range of stakeholders.   

• A collaborative spirit and the drive to solve complex problems with a customer first centric mindset.  

• Able to work in a fast-paced environment, be solution orientated with strong attention to detail.