About Us
Queensland Music Festival (QMF) is a pioneering not-for-profit arts, music and cultural tourism organisation that connects people to place through music, culture and community. With over two decades of impact, from major festivals to regional Music Trails, our work spans Queensland.
Our flagship initiative, QLD Music Trails, launched in 2023 with a bold vision: to transform
Queensland’s extraordinary landscapes into world-class music destinations and build a lasting cultural legacy towards the 2032 Olympic and Paralympic Games. In 2026, QMF will deliver more than 15 events for live audiences of over 15,000 people — and we’re looking for a Marketing & Ticketing Coordinator to support the delivery of these experiences.
About the Opportunity (Fixed-term 6 months, Full Time)
This is a hands-on coordination role within the Marketing & Brand team, ideal for an early-career marketer or someone looking to deepen their experience in ticketing, events, arts and cultural marketing.
You’ll play a key role in supporting the operational delivery of campaigns and live events,
particularly across ticketing support, customer experience, merchandise and marketing administration. This role is perfect for someone who enjoys being in the detail, keeping things moving, and contributing to a seamless audience experience.
Working closely with the GM Marketing & Brand and the broader marketing team, you’ll help ensure ticketing and ticket holder support, customer service, campaigns and events are delivered smoothly, efficiently and with care.
What You’ll Be Doing
Ticketing & Audience Experience
- Support ticketing set-up, maintenance and reporting
- Assist with on-ground box office operations during events
- Manage ticket holder enquiries via phone and inbox
- Coordinate complimentary tickets and accreditation lists
- Support to send VIP event and stakeholder invitations
Merchandise
- Coordinate merchandise ordering and stock management
- Maintain stock levels and conduct stocktakes
- Support on-ground merchandising as required
Marketing & Communications Support
- Provide website, email comms, CRM and social media admin support
- Maintain campaign tracking and administration in Airtable
- Support the coordination of marketing activities and timelines
Administration
- Manage shared inboxes and respond to general enquiries
- Process invoices and assist with budget tracking
- Support general marketing administration
Partnership Support
- Assist with partnership contract creation
- Track partner deliverables and maintain records in Airtable
- Help coordinate information across marketing and partnerships
What Success Looks Like
You’re someone who enjoys being part of a team that brings events to life. You’re organised, proactive and reliable. The kind of person who keeps things on track and steps in wherever needed.
You’ll likely be early in your marketing career and looking for an opportunity to gain hands-on experience in a fast-paced, purpose-driven environment.
About You
You bring:
- 1–3 years’ experience in ticketing, marketing, events, administration or a related field
- Strong organisational skills and attention to detail
- Confidence managing multiple tasks and priorities
- Excellent communication skills and a friendly, customer-focused approach
- A willingness to work flexible hours, including weekends during events
You’re:
- Practical and solutions-focused
- Comfortable working behind the scenes to support delivery
- A strong team player who enjoys contributing to shared outcomes
- Passionate about arts, music, events or cultural experiences
Tools & Experience (Desirable)
- Project management tools such as Asana or Airtable
- Ticketing systems such as Ferve and Megatix
- POS Systems such as Square
- CMS platforms (WordPress or similar)
- CRM systems (HubSpot or similar)
- Paid media platforms (working knowledge)
- Analytics and reporting tools
Why Join Us?
- Be part of a purpose-driven organisation creating cultural impact across Queensland
- Gain hands-on experience in live events and marketing delivery
- Work in a collaborative and supportive team environment
- Contribute to meaningful projects connected to the community and place
- Enjoy a vibrant workplace culture with employee-led initiatives
How to Apply
Please submit:
- A 1-page cover letter outlining how your interest and suitability
- Your resume
For a position description & enquiries, please email jobs@qmf.org.au
Applications close COB Tuesday 9 April 2026
Respectfully request no recruitment agencies.
