Sales Support Officer

Summary:

The Sales Support Officer plays a crucial role in driving sales and enhancing customer satisfaction at Pro Plaster. This position is responsible for achieving sales targets through effective phone-based sales strategies, while also supporting supply chain operations. The ideal candidate will embody the company’s values and contribute to a positive customer experience in our Capalaba store and beyond.

Responsibilities:

• Achieve daily Sales Target and Activity KPI’s (calls, hours talk time, opportunities in pipeline)
• Prospecting and cold calling new customers for the business nationwide
• Upselling and cross-selling to existing database through outbound phone calls
• Act as Pro Plaster’s brand ambassador, representing company values and adhering to procedures and policies
• Collect and provide customer feedback to improve client satisfaction and journey experience
• Serve customers at the Capalaba store
• Maintain product displays to ensure an appealing shopping environment
• Provide general sales support as needed

Qualifications:

• Experience in technical phone sales is mandatory, preferably within the Plastering or Building Supplies industry
• Trade experience or at least two years of proven track record of outbound phone sales success
• High attention to detail and process-oriented mindset
• Intermediate computer skills; knowledge of or desire to learn HubSpot, Cin7, and digital channels (Social Media and Web)
• Self-motivated and results-driven, comfortable working to KPIs
• Experience with Shopify is highly advantageous