About Us
Pivotel delivers critical communication solutions across satellite and cellular networks – keeping businesses connected in the most challenging environments. We’re a technology-led organisation with a strong focus on innovation, scalability, and smart digital solutions that enable growth.
About the Role
This is a senior leadership opportunity where you will own and drive Pivotel’s Enterprise Information Systems function. You’ll take the lead in shaping our Microsoft ecosystem, ensuring our platforms are high-performing, secure, and aligned to business needs – while also enabling seamless customer and employee digital experiences.
If you enjoy sitting at the intersection of strategy, technology, and business impact, this role will give you the scope and autonomy to make it happen.
Key Responsibilities
- Define and deliver the Enterprise Information Systems strategy and roadmap
- Own and govern Microsoft platforms including Dynamics 365, Power Platform, Azure, and Entra ID
- Act as IT Service Owner, accountable for platform performance, availability, and lifecycle
- Drive a configuration-first approach, leveraging low-code and vendor-supported solutions
- Lead the design and integration of customer-facing digital platforms and self-service capabilities
- Ensure strong IT service management practices across incident, change, and release processes
- Oversee risk, security, and compliance alignment across enterprise systems
- Manage relationships with Microsoft, partners, and SaaS vendors, including licensing and cost optimisation
- Provide clear reporting and insights to senior stakeholders on system performance and roadmap delivery
- Enable data-driven decision-making through reporting, automation, and analytics capabilities
What You’ll Bring to This Role
- Proven experience leading enterprise systems or IT service delivery functions
- Strong expertise across Microsoft technologies, particularly Dynamics 365, Power Platform, and Azure
- Experience operating as a service owner for business-critical platforms
- Solid understanding of ITSM frameworks and governance-led delivery
- Demonstrated ability to manage vendors, SaaS platforms, and enterprise roadmaps
- Strong commercial acumen with a focus on value, performance, and scalability
- A risk-aware mindset with experience in security and compliance environments
- Excellent stakeholder engagement skills, with the ability to influence at executive level
- A balance of strategic thinking and hands-on execution
Why Join Pivotel?
- Flexible working options including 2 days WFH per week, supporting balance and wellbeing.
- Enjoy additional paid annual leave during your employment – 3 bonus days available from commencement of employment
- Competitive salary with annual reviews to recognise your contributions and ensure fair progression.
- Access to Employment Hero benefits, including discounts and cashback on everyday expenses like fuel, groceries, retail, and travel.
- Employee Assistance Program (EAP) offering 24/7 confidential support for you and your family.
- Supportive team culture – we value collaboration, continuous improvement, and celebrating wins together.
To Apply
If this role resonates with you and you are excited by the opportunity to lead and evolve a modern enterprise technology landscape, we would love to hear from you!
Your ability to shape strategy, drive platform excellence, and deliver impactful digital outcomes will be key to enabling Pivotel’s continued growth and innovation.
Pivotel is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from diverse backgrounds, and those with disabilities.
All successful candidates will be required to complete an Australian Police Check prior to commencement.
