Exciting opportunity for an early-career IT professional
• Melbourne based
• Hybrid work option
• Full time, permanent
We are seeking an early-career IT professional to join our small, high-impact ICT team as an IT Systems Support Officer.
About the role
The role provides frontline IT support while offering hands-on exposure across enterprise systems, SaaS administration, identity management and infrastructure operations.
We are a small and dynamic team and you will therefore gain broad technical exposure rather than being confined to a narrow helpdesk function. This role is ideal for someone who wants to build strong foundational skills across multiple technologies and grow over time.
In the role, you will:
Help Desk & User Support:
- Provide Level 1 support across Microsoft 365, Windows devices and PSA business systems
- Troubleshoot hardware, software and SaaS access issues
- Support staff with varying levels of technical confidence in a clear, patient and professional manner
- Manage and update tickets within the IT service management system
- Support onboarding and offboarding processes including account provisioning and device setup
- Escalate complex issues appropriately
Saas & Systems Administration Support:
- Assist in the administration of:
- Microsoft 365 (Exchange, SharePoint, Teams
- Salesforce (basic user management and data tasks)
- Moodle (user and enrolment support
- Other PSA SaaS platforms
- Support identity and access management processes
- Assist with routine data hygiene and user access reviews
Infrastructure & Operational Support:
- Assist with device deployment and configuration
- Support routine system maintenance tasks and monitoring
- Assist with endpoint management and patching processes
- Support backup verification and operational checks
Documentation & Continuous Improvement:
- Maintain and improve IT documentation and knowledge base articles
- Document repeatable processes to reduce operational risk
- Identify recurring issues and suggest process improvements
- Participate in small IT projects and system enhancements
Development Opportunity
This role offers:
- Exposure across enterprise SaaS platforms and infrastructure
- Mentoring from senior IT leadership
- Participation in system improvement initiatives
- Opportunity to grow into broader systems or infrastructure responsibilities over time
About you:
- Qualification in Information Technology or related discipline (university, TAFE or equivalent practical experience)
- Foundational understanding of:
– Windows operating systems
– Microsoft 365
– Networking fundamentals (DNS, DHCP, TCP/IP)
- Demonstrated troubleshooting and problem-solving ability
- Strong written and verbal communication skills
- Ability to explain technical concepts clearly to non-technical users
- Organised and detail-oriented
- Willingness to learn across multiple systems
Desirable
- Exposure to Azure AD / Entra ID
- Exposure to Salesforce or CRM platforms
- Exposure to Learning Management Systems (e.g. Moodle)
- Basic PowerShell or scripting knowledge
- Awareness of IT service management principles (e.g. ITIL)
Personal Attributes
- Friendly, approachable and service-oriented ·Comfortable working with staff across a range of technical skill level
- Proactive and solutions-focused
- Comfortable working in a dynamic, evolving environment
- Takes ownership of tasks and follows through
- Curious about how systems integrate and operate
- Open to feedback and continuous development
Why PSA?
We’re the national peak body for pharmacists—and we exist to advance healthcare in Australia by empowering our pharmacy workforce. Our people are at the centre of what we do, and we’re proud to support meaningful careers, professional development, and ongoing learning.
Technology underpins how we deliver services to members and stakeholders. We operate a modern SaaS-based environment including Microsoft 365, Salesforce, Moodle and other enterprise platforms.
Working at PSA means being part of something bigger. We believe in:
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Making a real difference: You’ll contribute to an organisation with a strong social purpose.
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Growth and development: We want you to thrive and will support your professional journey.
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Diversity and inclusion: We celebrate what makes you, you, and are committed to creating a safe, supportive, and inclusive workplace.
We’re also committed to the health and safety of our people, which includes requiring all staff to be fully vaccinated against COVID-19 to attend PSA offices.
Accessibility & Support
We value diversity and welcome applications from people of all backgrounds, including people with disability. If you need support during the recruitment process, please reach out at to recruitment@psa.org.au for a confidential chat.
Acknowledgement of Country
PSA acknowledges the Traditional Custodians of Country throughout Australia and their enduring connection to land, sea and community. We pay our respects to Elders past and present and recognise Aboriginal and Torres Strait Islander peoples as the first pharmacists and custodians of the world’s oldest living cultures.
PSA may close this ad early if we find the right person—so don’t wait to apply!
