Operations Support Officer

Operations Support Officer – Private Emergency Health Australia (PEHA)

About the Role We’re looking for an organised and proactive Operations Support Officer to join our team at PEHA.

This is a central role within the PEHA Operations Team, supporting the coordination and performance of our emergency departments across Australia. Working closely with the General Manager, Operations Manager and the operations team, you’ll contribute to operational projects, process improvements, and initiatives that drive consistency and efficiency across all sites.

It’s a great opportunity for someone who enjoys variety, problem-solving, and being part of a team, driving operational performance.

Key Responsibilities • Provide day-to-day support to the PEHA Operations Team • Assist with the implementation of operational initiatives and projects • Contribute to process improvements to enhance efficiency and consistency across sites • Support the coordination of operational activities across multiple PEHA locations • Assist with the development and maintenance of procedures and documentation • Support activities related to new site openings • Provide support to Practice Managers as required

About You • Highly organised with strong attention to detail • Practical and solutions-focused, with a willingness to get involved • Strong problem-solving skills and ability to manage competing priorities • Able to work both independently and as part of a team • Clear and professional communication skills

Experience • Experience in operations, project support, or business support roles • Exposure to process improvement or project work (desirable) • Strong Microsoft Office skills • Relevant qualification or equivalent experience

About PEHA PEHA partners with leading hospitals to deliver high-quality emergency care services across Australia

We are a growing organisation focused on safe, efficient and patient-centred care, supported by strong operational systems and collaborative teams.

Additional Information • Some travel may be required • Occasional work outside standard hours may be required