Account Manager

Summary:

As an Account Manager in the Manufacturing & Production sector, you will play a crucial role in maintaining and expanding client relationships. Based in Melbourne, Victoria, this permanent, full-time position is ideal for an entry-level professional eager to develop their career in a dynamic industry. You will be responsible for ensuring client satisfaction and driving business growth through effective communication and strategic planning.

Responsibilities:

• Manage and nurture client accounts to ensure satisfaction and retention.
• Develop and implement account strategies to meet client needs and business objectives.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Collaborate with internal teams to deliver tailored solutions and services to clients.
• Monitor account performance and provide regular updates to clients and management.
• Identify opportunities for upselling and cross-selling additional products and services.
• Prepare and present reports on account status and performance metrics.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field (preferred but not essential).
• Strong communication and interpersonal skills.
• Ability to build and maintain relationships with clients.
• Basic understanding of sales principles and customer service practices.
• Proficiency in Microsoft Office Suite and CRM software.
• Strong organisational skills and attention to detail.
• A proactive attitude and willingness to learn.
• Familiarity with the manufacturing or production industry supply chain and client base.
• Demonstrated ability to manage multiple client accounts and projects concurrently.