Executive Housekeeper – Flinders Lane, Melbourne, VIC

Summary:

The Executive Housekeeper at our Flinders Lane location in Melbourne will play a pivotal role in maintaining the highest standards of cleanliness and organisation within our hospitality establishment. This position is essential for ensuring guest satisfaction and operational efficiency, contributing significantly to the overall guest experience and the reputation of our brand in the competitive hospitality industry.

Responsibilities:

• Oversee and manage the housekeeping department, ensuring all areas are maintained to the highest standards of cleanliness and hygiene.
• Develop and implement housekeeping policies and procedures to enhance operational efficiency.
• Supervise and train housekeeping staff, ensuring they adhere to company standards and protocols.
• Conduct regular inspections of guest rooms and public areas to ensure compliance with cleanliness standards.
• Manage inventory and ordering of cleaning supplies and equipment, ensuring cost-effectiveness and sustainability.
• Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
• Handle guest complaints and feedback regarding housekeeping services in a professional manner.
• Prepare and manage the housekeeping budget, ensuring financial targets are met.

Qualifications:

• Proven experience as an Executive Housekeeper or in a similar role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent organisational and time management abilities.
• Knowledge of cleaning chemicals and supplies, as well as health and safety regulations.
• Ability to work flexible hours, including weekends and holidays.
• Strong communication skills, both verbal and written.
• Attention to detail and a commitment to delivering high-quality service.