Description
Open is an Australian-founded insurtech company on a mission to deliver the best insurance experiences for the world.
We’ve grown rapidly since launching in the UK, working with some of the UK’s leading consumer brands like Avios and Starling Bank – and we’re just getting started.
Now, we’re looking for an Insurance Operations Associate to manage our insurance underwriting partnerships and claims third-party-administrator partnerships in the UK.
Reporting to the Chief Commercial & Insurance Officer UK as part of a dynamic and multi-disciplinary team, it’s a fantastic opportunity for an ambitious insurance professional to join a scaling business and accelerate your career.
About Open
Open’s on a mission to make it easy for everyone to get the best-priced insurance.
With data and technology at our core, we power embedded insurance programs for leading brands like Avios, Starling Bank, Bupa, and Telstra (Australia’s largest telco) and their customers. Starting in Australia in 2016, we’ve launched in the UK and are growing rapidly across travel, gadget, and home insurance.
We’re backed by leading investors, including LocalGlobe (UK), AirTree Ventures (AU), Movac (NZ), and Hollard Insurance (AU).
Plus, we’ve been a certified B Corp since 2017, keeping our commitment to having a positive impact on our people, partners, and communities at the heart of everything we do.
Come and join our global team and help us deliver the best insurance experiences for the world.
What You’ll Do
Your day-to-day will vary, but here’s what you can expect over your first few months:
- Manage our insurance underwriting partner relationships
- Acting as the day-to-day contact for our insurance underwriting partners.
- Project managing and executing on new initiatives with our insurance underwriting partners, from new product or channel launches to operational updates and beyond.
- Be our UK claims subject matter expert
- Act as the go-to person for all claims activities, trends, and TPA capabilities and performance.
- Play a key role in cross-functional projects, including new product launches, new partner onboarding, and other initiatives.
- Provide insights and reporting on claims experience and TPA performance to internal stakeholders, including our Board.
- Ensure TPAs deliver excellent claims management
- Act as the key liaison with TPAs, developing strong relationships that foster collaboration and accountability.
- Drive continuous improvements in end-to-end claims operations, identifying, prioritising and executing on opportunities to enhance customer experience and business outcomes.
- Lead training, new process development, and First Notice of Loss (FNOL) updates for new products and product changes.
- Handle referrals and escalations
- Manage claims referrals and escalations to and from our TPAs and underwriters, ensuring timely and fair resolutions.
- Own data & reporting for our TPAs and our insurance underwriting partners
- Ensure we receive complete and accurate data and reporting from our TPAs to manage our business effectively.
- Ensuring we’re providing our insurance underwriting partners with the data and reporting they need.
We firmly believe your career is what you make it. There’s no shortage of things to do at Open, and in this role you’ll have exposure to all parts of our business in the UK. You’ll also get a chance to learn from, and share your own learnings and experience with, the broader global team.
With broad experience, tons of responsibility, the balance of plenty of autonomy with coaching, feedback and support, you’ll have all of the ingredients you need to develop rapidly and propel your career growth.
Requirements
To succeed, you’ll need:
- 3+ years experience in consumer insurance products, underwriting or claims. Ideally, in any case you have had heavy exposure to claims management and oversight.
- Great relationship and stakeholder management skills, with the ability to communicate well with stakeholders of all levels.
- Strong organisational skills, with the ability to plan, prioritise and roll up your sleeves and get things done.
- A “no excuses” attitude to delivering great experiences for our
- customers and our partners and taking ownership when you see a problem that needs fixing.
- Strong analytical, critical thinking and problem solving skills.
- The ability to work independently and proactively, as well as with cross-functional teams.Excitement to learn new things and challenge yourself in a fast-paced, high-growth
- environment.Experience in a fast-growth start-up or scale-up will be beneficial, but isn’t required.
Role location
We work flexibly, with this role based in our new Manchester hub – spending 3 days a week in the office and 2 days working from home.
It’s an exciting time to join as we grow our presence in Manchester and settle into a brand-new space.
