Open partners with leading brands to transform how insurance works using modern
technology and thoughtful design. As a certified B-Corp company, we’re proud to build
solutions that are better for customers, communities, and the environment.
Since launching in 2016, we’ve been building a global platform that digitises the insurance
process, making it more transparent, more reliable, and easier for people to get the most from
their cover.
Now we’re growing our team and looking for someone who enjoys helping people and solving
problems to join us.
This role exists to help customers feel confident, supported, and informed about their
insurance. You will be responsible for assisting customers via phone, email, and live chat,
helping them understand their cover, update policies, and resolve issues while contributing to
a smooth and positive customer experience
What you’ll do
With empathy, adaptability, and initiative, you will be a true champion of our members by:
- Responding to customer enquiries across email, phone and live chat
- Using curiosity and active listening to understand what customers need
- Helping customers feel confident and informed about their policies
- Contributing ideas to improve our systems and customer experience
Key skills & competencies
You’ll do well in this role if you:
- Communicate clearly and confidently, both written and verbal
- Enjoy helping people and solving problems
- Are curious, proactive and willing to learn
- Work well with others and contribute to team success
- Are comfortable learning new systems and technology
- Can stay organised and accurate in a fast-paced environment
- Want to live our values:
- Be yourself (Always Open). You bring empathy, honesty, and authenticity to
every interaction! You are customer-focused, community-minded, and
environmentally conscious.
- Deliver exceptional customer experiences (No Excuses). You take ownership of
helping customers with their insurance needs, ensuring every interaction is
clear, supportive, and seamless.
- Communicate value (Be a Force for Good). You clearly explain the features and
benefits of policies set up through Open, highlighting not only the product
advantages but also the positive impact on the community and the
environment!
- Collaborate for success (Play to Win). You work closely with the broader team,
contributing to shared goals and supporting each other to succeed.
Experience in customer service, phone support, retail or hospitality is helpful, but not essential.
This role is great for:
This role is a great fit for someone at any stage in their career who is looking to grow and
develop in a supportive team.
If you’re already comfortable chatting with people online, replying to messages, or talking
things through on the phone, you’ll likely feel right at home in this role.
Role location
Based in our Sunshine Coast CBD office (Maroochydore), it’s an exciting time to join our team
and be part of a technology company that is solving some of the most exciting problems in
insurance.
We offer flexible hybrid work arrangements, including up to two days working from home to
support work–life balance.
Start date
We’re ideally looking for people to join the team in April (around the 20th), however we’re flexible depending on candidate availability and notice periods.
Why Open?
Open is on a mission to make it easy for everyone to get the most from their insurance.
Insurance is one of the world’s least digitally mature industries – for years it’s remained
confusing, paper-based and heavily intermediated.
We launched in 2016 to build a global,
AI-powered platform that digitises the entire insurance process, making it transparent, less
costly and more reliable.
It’s an exciting time to join Open and be part of a tech scale-up. We provide our team with:
- Hybrid work – opportunity to work from home 2 days a week.
- Weekly catered lunches.
- Competitive salary plus share options so you can share in the success you help create!
- Monthly incentives and reward programs designed to recognise your performance,
boost your earnings, and make work more rewarding.
- Fun, collaborative team with regular social events and celebrations.
- Join our force for good! We regularly participate in community initiatives, including
blood drives, charity drives, beach clean-ups, and tree-planting projects that help fight
coastal erosion.
- Grow fast with clear career progression, incredible mentors, and a culture built on
learning and curiosity.
- Have a voice – actually have a say in the direction of the company! We value
transparency in our business, we value your opinions, and we pride ourselves on
effective communication across the business.
- Company Parental leave to support you and your family
- Employee Assistance Program (EAP) – 24/7 support for our employees and their
families.
- Generous personal development and work-from-home allowances.
- Access to discounted insurance products.
More about us
Open is an AI-powered platform transforming insurance globally – making it more transparent, cost-effective and customer friendly. Since launching in 2016, we’ve grown into a certified B Corporation, using business as a force for good.
We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.
Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description. We’re looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short.
Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let’s build the future of insurance together.
