Head Barista

Summary:

As the Head Barista at our North Sydney location, you will play a pivotal role in delivering exceptional coffee experiences while managing a team of baristas. This position is crucial for maintaining our high standards of quality and service in a fast-paced environment, ensuring customer satisfaction and operational efficiency. Your expertise will contribute to our reputation as a leading café in the area, making this role both rewarding and impactful.

Responsibilities:

• Lead and manage the barista team, ensuring high levels of performance and customer service.
• Oversee daily operations, including inventory management, equipment maintenance, and quality control.
• Develop and implement training programmes for new baristas to enhance their skills and knowledge.
• Create and maintain a welcoming atmosphere for customers, addressing any concerns or feedback promptly.
• Collaborate with management to develop seasonal menus and promotional offerings.
• Monitor and analyse sales data to identify trends and opportunities for improvement.
• Ensure compliance with health and safety regulations and company policies.

Qualifications:

• Previous experience in a barista role, preferably in a supervisory capacity.
• Strong knowledge of coffee preparation techniques and equipment.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Basic understanding of inventory management and financial reporting.
• Passion for coffee and a commitment to continuous learning and improvement.