Assistant Front Office Manager

Are you an experienced, self-motivated professional with a passion for hospitality? Novotel Sydney Parramatta is currently seeking an Assistant Front Office Manager to join our dynamic team.

Located just minutes from Parramatta CBD, our hotel welcomes a diverse mix of business and leisure travellers. As an Assistant Front Office Manager, you will play a key role in our daily operations by supporting the Front Office team and ensuring exceptional guest service at every stage of the guest journey.

Key Responsibilities:

• Support the day-to-day operations of the Front Office
• Lead, coach and develop the Front Office team
• Ensure seamless guest arrivals and departures with a strong service focus
• Oversee room allocations, reporting and system accuracy (Opera Cloud & HUBOS)
• Maintain brand service standards and high levels of guest satisfaction
• Handle guest feedback and resolve issues in a professional and timely manner
• Assist with rostering, cost control and overall departmental performance
• Work closely with HODs and leadership to enhance the overall guest experience

Qualifications:

• Previous experience in a Front Office leadership or supervisory role
• Strong knowledge of hotel operations and PMS systems (Opera Cloud preferred)
• Excellent communication and problem-solving skills
• Ability to lead a team in a fast-paced environment
• Strong attention to detail and organisational skills
• Flexible to work a rotating roster, including weekends and public holidays

What You’ll Bring to the Role:

• Brings energy and presence to the Front Office every shift
• Leads with care, supporting and developing team members
• Creates positive, seamless experiences for every guest
• Stays calm, solutions-focused and professional under pressure
• Takes pride in delivering consistent and high-quality service

If you’re ready to take the next step in your career and make your mark at

Novotel Sydney Parramatta, we’d love to hear from you!