Venue Manager

About Us

Norma’s Deli is an always-on banquette of food and drinks. It’s a one-stop destination for takeaway goods when a legion of friends come over for a Sunday late lunch or a revolving deli offering for a mid-week meeting at the bar. The menu is influenced by Greek flavours but expands its repertoire to include Mediterranean-style dishes; think jam-packed sandwiches on freshly baked bread and a lemon tart to finish. Norma’s is best-in-class when it comes to a Deli concept, as the pre-prepped food cabinet sits alongside the live kitchen, bakery and bar. The onsite sourdough bakery will operate alongside a rotisserie, with fine deli meats being cut on order. The Deli operates from morning to afternoon, offering the Manly locals and visitors a reliable option when it comes to any food and drink occasion. Whether you are visiting for the first time or are a frequent patron, Norma’s will become synonymous with the overall beachside experience.

About the Opportunity

Norma’s is on the hunt for a passionate, skilled, and motivated Front of House Venue Manager to lead our front-of-house, catering and grocery team. This is a full-time role suited to someone who thrives in a fast-paced hospitality environment and is passionate about leading a front-of-house team to deliver exceptional customer experiences while maintaining strong venue operations.

What We’re Looking For

• At least 3 years of experience in Venue Management or a related senior leadership role within the hospitality industry, with a focus on food and beverage operations.
• Proven strong leadership and communication skills, with the ability to motivate, coach, develop, and manage a team effectively in a fast-paced hospitality environment.
• Thorough knowledge of health, safety, and food hygiene regulations and policies applicable to a licensed venue.
• Confident in overseeing venue operations, including staffing, customer service and training.
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Proven experience in maintaining accurate records of venue operations, including financial reports and inventory management.
• Experience in managing and optimising stock levels, including ordering, receiving, and conducting regular inventory counts to minimise waste and ensure product availability.
• Flexible availability across weekdays and weekends.

Why Join Norma’s?

• Supportive team in a welcoming and busy deli
• Great location with a loyal customer base
• Employee discounts on food and drinks
• Opportunities for professional development and growth

How to Apply

If this sounds like your next step, we’d love to hear from you! Please apply with a cover letter outlining your experience in the key areas above, along with your CV.