Fulltime Medical Receptionist – assist with weekend and after hours rotation

Townsville GP Superclinic is seeking a Full Time Medical Receptionist for our busy General Practice on Charters Towers Road, Hyde Park. Previous Healthcare industry experience preferable, however hospitality Reception/Administration or Customer Service skills suit also. Roster full time – shifts during clinic opening hours (38 hrs p/wk) Flexibility is required with shifts (that range between 6 and 8 hours) rostered mornings, afternoons, some evenings and rotational weekends, to cover Practice hours. Practice hours are between 7.30am and 10pm.

Duties include, but are not limited to:

• · Answering incoming calls, busy switchboard and professional emails
• · Booking appointments on health-based software, assisting patients with enquiries and kiosk check in
• · Meeting and greeting clientele in a friendly manner
• · General cleaning and upkeep of practice areas, following strict infection control requirements, stock take and restocking of supplies
• · Screening of presenting patient, in compliance with current COVID 19 protocols
• · Liaising with Allied Health and other service providers (specialists, aged care to assist with patient care management)
• · Willingness to learn, be directed and follow procedures
• · Dealing with patient enquiries, delays and rescheduling, over the phone and in person, including challenging situations
• · Filing, scanning, copying
• Opportunity to learn higher duties.
• · Providing support / assistance to our healthcare professionals

• The successful applicant must also have:
• · Exceptional customer service skills, with a polite manner, and empathic nature
• · Enjoy a fast-paced environment
• · Ability to remain calm under pressure, with a positive and enthusiastic disposition
• · Demonstrate outstanding organizational / time management skills, with the ability to multi-task
• · A commitment to on-the-job training and ongoing learning and development
• · Take pride in their written and verbal communication skills, paying attention to detail
• · Willing to take direction and work collaboratively as part of a Team
• · Intermediate computer knowledge/skills
• · The ability to show empathy towards others and a general desire to assist patients, co-workers and professionals
• · Current driver licence for errands (automatic work car)
• · Australian citizenship or permanent residency essential

• Please note only shortlisted applicants will be contacted.