Employing Aboriginal and Torres Strait Islander People at Ngwala is essential to maintaining culturally aligned services. We STRONGLY encourage Aboriginal Torres Strait Islander people to apply for this role and others as they become available.
About Ngwala:
Ngwala Willumbong is a leading provider of culturally safe and effective support services for Aboriginal and Torres Strait Islander people. We are committed to supporting individuals affected by alcohol and other drug misuse, providing them with pathways to recovery through holistic and culturally appropriate rehabilitation programs.
About the Role:
The role of this position is to work with clients who are affected by alcohol and other drug misuse. The Residential Rehabilitation Support Worker role is to provide a safe and culturally appropriate environment for clients and support a range of program activities to help clients overcome their substance abuse.
Key Responsibilities:
To support clients dealing with substance misuse issues, your tasks will include, but are not limited to:
- Assess and document clients’ ongoing needs for alcohol and other drug (AOD) support services.
- Demonstrate the ability to work independently as well as collaboratively within a team.
- Support clients in reconnecting with their cultural identity by organising opportunities for participation in cultural events, ceremonies, and Aboriginal healing practices.
- Transport multiple clients independently when necessary or as directed by the manager.
- Advocate on behalf of clients when necessary, including attending court or other appointments as required.
- Transport clients to various scheduled appointments, ensuring all appointments are documented in the Direct Services Record.
Case Management Responsibilities
- Maintain accurate, relevant, and up to date client records and case notes in each client’s file.
- Run Tune In group at 9am each morning (if applicable to your shift time).
Clinical Responsibilities
- Conduct regular urine drug screenings (UDS) and breathalyser tests for clients, ensuring accurate maintenance of screening records.
- Complete the Medication Coversheet when a client enters the program.
Data Management Responsibilities
- Uphold a high standard of professionalism by ensuring client confidentiality at all times.
- Conduct client feedback sessions and report the feedback to the Manager.
Food Handling Responsibilities
For staff rostered on weekend shifts or for sites without a cook or to cover cook’s leave.
- Prepare and serve meals to clients promptly, following the cook’s meal plan.
- Supervise the dining room during meal times to ensure an orderly environment.
Teamwork and Agency Representation
- Maintain team boundaries and confidentiality in a professional and respectful manner.
- Represent, promote and/or deliver the program/s in a professional high-quality manner.
Skills & Experience:
- Knowledge and understanding of Aboriginal history and culture, along with a commitment to supporting the Aboriginal community.
- Demonstrated knowledge of the issues related to alcohol and other drugs (AOD) and their impact on the Aboriginal community.
- Lived experience is beneficial.
- Proven skills in case management.
- Excellent organisational and time management abilities.
- Ability to work independently within defined guidelines, as well as collaboratively as a team member.
Mandatory Requirements:
- Current Victorian driver’s licence
- National Police Certificate (not older than 3 months)
- Victorian Employment Working with Children Check
What We Offer:
- Full Time role, Monday to Friday 3PM to 11PM (Please note these times are non negotiable)
- Social and Community Services Level 2
- NFP Salary Packaging Benefits up to $15,900
- An opportunity to make a real difference in the lives of Aboriginal and Torres Strait Islander people.
- A supportive and culturally inclusive work environment.
- Ongoing professional development and training.
How to Apply:
If you are passionate about supporting individuals on their recovery journey and promoting cultural safety, we would love to hear from you. Please provide the following:
- A cover letter outlining why you would be a great fit for this role
- A resume which outlines your educational and employment background
*Shortlisted candidates will be required to submit pre-employment checks including a Police Check (no older than 3 months), Victorian Employment Working with Children Check, Health Declaration and/or a medical check as well as right to work in Australia Check*.
