Who we are:
Navigator Group is a dynamic innovator in the health care industry who provide innovative and personalised support to those recovering from illness or injury. At Navigator, we believe in the power of Care, Collaboration, and working together as one team. Our customers are Australia’s leading insurance providers and our services are highly regarded in the industry. Mental Health and Wellbeing is at the core of Navigator Health’s work and our dedicated team of health professionals embody a commitment to the wellbeing and care of all of those we support.
The Role:
We are seeking an ambitious Senior Account Manager to join our growing, fast paced, purpose driven environment. You will take responsibility for creating long-term, trusted relationships with our customers, develop new business from existing clients and actively seek new referral and business opportunities. The role will involve a closely collaborative approach with the customer, as well as the core clinical team responsible for delivering the Navigator services. You will be part of a collaborative, innovative & progressive team that will inspire you to progress and excel.
Duties:
- Develop and execute strategic account plans to achieve revenue targets and growth objectives
- Build and maintain strong relationships with clients, serving as their primary point of contact and trusted advisor
- Ensure timely and successful delivery of our solutions according to customer needs and objectives
- Collaborate with cross-functional teams, including sales, marketing, and product, to deliver exceptional client experiences
- Monitor and analyze account performance metrics, identifying opportunities for improvement and implementing solutions
- Stay up-to-date on industry trends and best practices, sharing insights and recommendations with clients and internal teams
Qualifications:
- 5+ years of experience in personal injury account management or sales, with a proven track record of driving revenue growth and client satisfaction
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders
- Strategic thinker with the ability to develop and execute account plans that align with business objectives
- Strong analytical skills, with the ability to analyze data and metrics to drive decision-making
What we offer you:
- Opportunities for additional training and professional development.
- Hybrid work environment
- Novated leasing, Salary packaging benefits + up to 4 days additional paid leave per year.
- Excellent Employee Referral bonus.
- Purchase additional annual leave
- Career Development Opportunities
To find out more about us, please visit https://www.navigatorgroup.com.au/ Please note only shortlisted applicants will be contacted.
We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment. Candidates from all backgrounds are encouraged to apply.
We request you to advise us at the time of your application if you require any reasonable adjustment to support through your interview journey.
