Experience and Communications Officer

Summary:

The Experience & Communications Officer plays a key role in supporting Myli’s marketing, engagement and digital communication activities. Working under the guidance of the Executive Manager Digital Experience and Communication, this role helps create content, respond to member enquiries, and promote library programs, services and resources across multiple channels. It’s a varied, hands‑on position ideal for someone who enjoys working collaboratively, communicating with the community, and building their skills in digital engagement and marketing.

Responsibilities:

• Assist in creating and producing content for Myli’s communication channels
• Respond to social media posts, messages and comments in line with guidelines
• Support marketing and communications activities, including preparing and publishing content
• Help track basic performance metrics and contribute to project tasks
• Complete administrative and communication tasks accurately and within timeframes
• Provide high‑quality service to internal and external stakeholders
• Assist with promotional activities across library sites as required
• Follow established processes, escalating complex matters appropriately
• Undertake reasonable additional duties to support organisational needs
• Work in alignment with Myli policies, procedures and the Code of Conduct

Qualifications:

Desirable:

• Qualifications or experience in marketing, communications, customer service or related fields
• Familiarity with email platforms, CMS, websites or customer databases

Required:

• Strong written and verbal communication skills
• Ability to use digital tools, office software and learn new systems
• Ability to organise and prioritise tasks effectively
• Capacity to work both independently and collaboratively
• Current driver licence
• Working with Children Check and Police Check (or willingness to obtain)