Claims Coordinator/ Claims Assistant

About Us

We are an Australian-owned and nationally operating company, providing end-to-end claims management and residential building repair services to the Insurance Industry.

Mk3 Group is a place for support and belonging, where you can build lifelong connections. If you’re looking for a chance to apply your customer service and administrative skills, this is it! You can join our team as a Claims Coordinator or Claims Assistant and take charge of your portfolio of Home and Contents Insurance claims. We currently have an opportunity available for a full-time position at our Baulkam Hills Head Office. Be a part of a company that’s helping make a difference in the lives of our customers.

Your new role.

• Coordinating and supporting initiatives relative to the evaluation, processing, and handling of insurance claims for the business in conjunction with the Assessor and the team’s needs.
• Develop and maintain a strong relationship with customers and clients.
• Act as a liaison between the business, our insurance client, claimants, policyholders and customers regarding the status and eligibility for coverage for all relevant claims.
• Reviews claims to make sure that invoicing requirements are met, update accounts as necessary, answer inquiries, and make recommendations for resolution in conjunction with the Assessor.
• Manage database records.
• Ensure GICOP legislative requirements, SLA’s and client requirements are adhered to.
• Other administrative tasks as required.

What’s in it for you?

• Central-based office located in Baulkham Hills.
• Additional birthday leave, every year. Optional RDO Program
• Monthly company social events/office initiatives.
• A supportive management team that will help you gain the skills for your preferred career path.
• Well-established claims team for both new and current claims professionals
• A 4-week training program is provided, along with ongoing PDS training

What you need:

• Experience and knowledge of claims and how the Insurance industry works (advantageous)
• Experience in customer service or administration.
• High attention to detail is a must.
• Exceptional customer service skills.
• Willing to work collaboratively as a team and be willing to take initiative.
• Willingness to be flexible around hours during peak periods.
• We would love to hear from you, especially if you have experience in the insurance industry or if you have any relevant claims experience.

How to apply

Hit the ‘Apply Now’ button and attach your CV/Resume and Cover Letter.

You must currently be in Australia and have unrestricted work rights.

As a crucial part of our recruitment process, we require all suitable applicants to undergo background checks, which include reference and criminal record checks.