ABOUT US
At MicrotechDPS, we’re a nationally trusted technology advisory partner. We help businesses simplify technology, reducing risk, moving faster, and staying competitive, all through a personal, customer-focused approach.
ABOUT THE ROLE
As a Field Service Technician, you’ll be the go-to technical expert for our clients, working on-site to keep their equipment running smoothly. Your key responsibilities will include:
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Troubleshooting & Repairs: Diagnose and repair issues with printers, copiers, scanners, and multifunction devices for our clients.
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Client Support: Provide friendly, efficient technical support via phone, email, on-site visits, and remote tools.
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Maintenance: Perform routine maintenance (cleaning, calibration, software updates) to ensure devices operate at peak performance.
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Installations: Run-up, deliver, and install printers, multifunction devices, and related software at client locations.
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Continuous Learning: Stay up-to-date with MicrotechDPS products and technologies, continuously expanding your technical knowledge.
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Team Collaboration: Work closely with fellow technicians and support teams to provide excellent service and solutions.
ABOUT YOU
You are a customer-focused professional who loves solving technical problems. To be successful in this role, you’ll have:
- Previous experience in a similar Field Service or technical support role IT or Print
- A valid Class C driver’s license and willingness to undertake regular travel and work in different locations
- Excellent customer service and communication skills
- Strong troubleshooting abilities and a proactive attitude.
- The ability to lift and carry heavy equipment and perform tasks that may require bending, kneeling, and standing for extended periods.
- An understanding of print device connectivity and basic IT issues. Relevant technical certifications or vocational training in electronics/computer systems are a plus (but not essential).
As part of the recruitment process, pre-employment checks including a functional assessment will be conducted in line with physical requirements of the position as well as a National Police Check and Working with Children Check (Victoria and NSW).
PERKS OF THE ROLE
- Competitive remuneration package: Base salary $50,000–$70,000 (commensurate with experience) + super, plus a company vehicle, tools of trade, laptop, and phone.
- Supportive Culture: A friendly, family-oriented team environment where integrity and honesty are valued.
- Growth Opportunities: Join a fast-growing, purpose-driven company that offers training, upskilling, and clear career progression paths.
- Wellbeing: Access to our Employee Assistance Program (EAP) and year-round wellbeing initiatives to support you both at work and at home.
WHAT WE LOOK FOR
- Real people that always act with integrity and honesty.
- Passionate people inspired by and proud of our role in driving change through technology.
- Empowered people steering the course of their own careers and service delivery style
- Resourceful people creating inventive solutions to complex challenges
- Leaders who set the bar high in the quality of work they deliver to clients
HOW TO APPLY
Submit your resume or alternatively, get in touch with us at hr@microtechdps.com.au for more information. If your application resonates with us, you can expect a call to discuss this opportunity further. Please have confidence that we treat all applications as private and confidential.
To learn more about us, go to www.microtechdps.com.au
Recruitment agencies – we’re going solo on this one, but we’ll give you a call if we need a hand.
