Mercure Sydney – Join the Heart of Hospitality
At Mercure Sydney, we’re all about people — our guests, our teams,
and our community. We’re currently seeking a passionate and detail‑oriented Group
Reservations Sales Executive to join our dynamic Reservations team.
In this exciting role, you’ll play a key part in maximising hotel
revenue and guest satisfaction by managing the efficient sales, coordination,
and administration of all group bookings. From first enquiry to
post‑stay administration, you’ll ensure accuracy, efficiency, and a high
standard of personalised service every step of the way.
What You’ll Be Doing
- Handle all group enquiries via email and phone, preparing timely proposals and confirmations.
- Coordinate group bookings, including room blocks, payments, deposits, rooming lists, and special requests.
- Prepare detailed group information sheets and movement lists, keeping all departments informed and prepared for arrivals.
- Build strong relationships with internal stakeholders and external partners such as PCOs, travel agents, airlines, and group organisers.
- Provide professional, efficient, and friendly service to all group guests, ensuring a seamless booking experience from start to finish.
- Uphold Accor’s Heartist values by fostering a warm, inclusive, and service‑driven culture in every interaction.
What You’ll Bring
- 1–2 years’ experience in Reservations, preferably within a hotel environment.
- Knowledge of Opera PMS and proficiency in Microsoft Office and Outlook.
- Exceptional attention to detail, organisation, and communication skills.
- A proactive, solutions‑focused approach with strong multitasking abilities.
- The ability to work both independently and collaboratively in a fast‑paced environment.
- A genuine passion for hospitality, service excellence, and guest satisfaction.
Why Join Us
At Mercure Sydney, part of the Trilogy Hotels and Accor groups, we
believe in helping our team members Feel Welcome and Feel
Valued. You’ll enjoy:
- Training, recognition, and a supportive environment that encourages professional growth.
- A workplace where sustainability, diversity, and inclusion are genuinely lived values.
- The opportunity to contribute directly to guest satisfaction and business performance in a busy city hotel
- A big hotel with even bigger career opportunities. We’re passionate about internal growth, and our portfolio includes various brands around Australia!
- Fantastic perks, including:
- 50% off staff meals
- 30% off staff drinks
- Global accommodation and dining discounts
- Discounted on-site parking
- Access to industry-leading training
- 24/7 Employee Assistance Program
- Unbeatable location right next to Central Station
If you’re ready to bring your energy, attention to detail, and warm
customer focus to a busy, rewarding environment – we’d love to hear from you!
Apply now and be part of our journey to deliver memorable group experiences at Mercure Sydney.
