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Travel Support Officer

Cooroy, Queensland 4563, Australia • Full-time

Description

About McDermott Aviation

McDermott Aviation, headquartered in Cooroy, is Australia’s largest privately-owned helicopter company. With over 40 years of experience in aerial firefighting, heavy lifting, and remote operations, we provide essential helicopter services across Australia and internationally. Our fleet includes more than 50 aircraft, supported by a team of highly skilled pilots, engineers, and support staff.

We pride ourselves on agility, professionalism, and a strong safety culture. As our organisation grows and expands into new markets, the need for efficient and responsive travel logistics has never been greater.

About the Role

As a Travel Coordinator, you’ll manage the end-to-end coordination of employee travel – from flights and accommodation to vehicle hire and visas. You’ll support the movement of pilots, engineers, and crew to operational bases across Australia and overseas.

This is a fast-paced role that requires adaptability, initiative, and the ability to handle shifting priorities at short notice. Your work will be critical to keeping our operations running smoothly.

We are looking for Full-time and Part-time employees.

Key Responsibilities

  • Coordinate domestic and international travel bookings, including flights, accommodation, and ground transport
  • Manage scheduling and availability of internal crew accommodation and rental properties
  • Arrange hire vehicles and manage fleet allocation for crew use
  • Organise travel and accommodation for business meetings, training, and conferences
  • Liaise with staff and external agencies to prepare and submit visa and travel documentation
  • Collaborate with internal departments to ensure travel arrangements align with rostering requirements and budgets
  • Maintain accurate travel records, reports, and internal databases
  • Monitor flight changes, delays, and staff movements in real time
  • Provide administrative support as needed
  • Participate in an on-call roster for travel-related issues after hours and on weekends

What We’re Looking For

  • Previous experience in travel coordination, travel consultancy, logistics, or a similar field
  • Certificate or diploma in Travel and Tourism, Business Administration, or related field (desirable but not essential)
  • Familiarity with GDS systems and booking engines (e.g., Galileo, Amadeus, Sabre) preferred
  • Strong time management, prioritisation, and organisational skills
  • Outstanding written and verbal communication skills, especially under time pressure
  • Ability to manage competing priorities and work independently
  • Proven discretion and ability to maintain confidentiality
  • Proficiency in Microsoft Office and data entry systems
  • A proactive, solution-focused mindset with high initiative
  • Experience coordinating FIFO workforce travel or working in aviation/emergency services is highly regarded, but we welcome candidates with strong organisational skills and a willingness to learn

Why Join McDermott Aviation?

  • Make a Difference: Support crews fighting fires, conducting search and rescue, and performing remote operations across Australia.
  • Unique Industry Exposure: Gain experience in aviation logistics and international workforce coordination.
  • Great Location: Enjoy the lifestyle benefits of the Sunshine Coast, based in Cooroy, QLD.

Role Type

On-site • Permanent • Full-time • Mid-level Senior
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