Training & Service Improvement Coordinator
Organisation: Maitland Baptist OOSH (Maitland Baptist Church Childcare Ltd)
Reports To: Operations Manager
Employment Type: Permanent Part-Time / Full-Time (Negotiable)
Location: Across all Maitland Baptist OOSH sites
About Maitland Baptist OOSH
Maitland Baptist OOSH is a local, community-based provider operating multiple Out of School Hours Care services across the Maitland and Hunter region. We are committed to delivering high-quality, child-centred programs aligned with the National Quality Framework (NQF) and My Time, Our Place (MTOP).
Our services are guided by our HEART Philosophy:
• Harmonious
• Empowerment
• Approachable
• Relationship
• Trust
Position Purpose
The Training & Service Improvement Coordinator strengthens service quality across all Maitland Baptist OOSH sites through structured improvement systems, leadership development, and compliance oversight.
Working closely with the Operations Manager and site-based Nominated Supervisors, this role ensures consistent, high-quality practice across all services through:
• Development and oversight of Service Improvement Plans (SIPs)
• Supporting site leaders in completing Management Plans
• Delivering structured staff training and professional development
• Support Managers with Parent meetings
• Driving continuous improvement aligned with NQS, MTOP and the HEART philosophy
Key Responsibilities
1. Service Improvement & Quality Systems
• Lead development and monitoring of Service Improvement Plans (SIPs) across all sites.
• Support Nominated Supervisors in developing and reviewing Quality Improvement Plans (QIPs).
• Assist managers in completing:
o Management Plans
o Risk Management Plans
o Compliance and operational documentation
• Support preparation for Assessment & Rating visits as required
2. Staff Training & Professional Development
• Develop and implement an annual Training & Development Plan.
• Deliver professional development sessions (face-to-face and online).
• Identify skill gaps and training needs in consultation with the Operations Manager.
• Mentor Nominated Supervisors and Responsible Persons as required
• Support internal career progression pathways.
• Coordinate internal and external training providers.
3. Leadership & Collaboration
• Work collaboratively with:
o Operations Manager
o Compliance & WHS Manager
o Nominated Supervisors
• Promote consistency of practice across all services.
• Support reflective practice and team discussions.
• Embed HEART values in leadership and service delivery.
4. Documentation & Continuous Improvement
• Develop and maintain templates for:
o Management Plans
o Risk Assessments
o Behaviour Support Plans
o Induction documentation
• Support policy review cycles.
• Assist with digital platform improvements (OWNA and other systems).
• Track progress of improvement goals and provide reporting to the Operations Manager.
Selection Criteria
Essential
• Diploma or higher qualification in Early Childhood Education and Care or related field.
• Strong knowledge of:
o National Quality Framework
o National Quality Standards
o My Time, Our Place
• Experience in OOSH/OSHC leadership.
• Experience developing QIPs and implementing continuous improvement.
• Experience is dealing with behaviour management
• Experience delivering staff training.
• Excellent Admininstration,written and organisational skills.
• NSW Working With Children Check.
• Current First Aid, CPR, Asthma & Anaphylaxis certification.
Desirable
• Multi-site experience.
• Experience in Assessment & Rating preparation.
• Certificate IV in Training & Assessment (TAE) or willingness to obtain.
• Experience conducting compliance audits.
