- Full Time Permanent, hybrid working arrangements on offer
ORGANISATION
Join Lifeline Australia and you will be helping to support the delivery of critical services ensuring that “no person in Australia has to face their toughest moments alone.”
Lifeline Australia is a national suicide prevention charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services. They are committed to empowering Australians to be suicide-safe through connection, compassion and hope. This is achieved through a partnership of over 10,000 committed volunteers and their member centres in communities across the nation.
Lifeline Australia Ltd (LLA) is located in Sydney, with small teams of dedicated staff employed to lead funding and corporate relations activities, and to provide the design, technical infrastructure and governance of services across Lifeline’s member network. LLA recently embarked on an exciting
transformation journey, guided by an ambitious strategic plan.
The 2024-2027 Strategic Plan will see enhancements across services, technology and workforce to bring about better outcomes and a more accessible and flexible support system for help-seekers
ROLE
The Workforce Planning and Improvement Analyst plays a key role in enhancing workforce effectiveness through strategic planning, data-driven insights, and continuous improvement initiatives. This role supports operational teams by optimising scheduling, resource allocation, and workforce engagement, while identifying and implementing process improvements that drive productivity and employee experience. Through collaboration with stakeholders and the use of digital tools, the analyst ensures workforce strategies are aligned with service delivery goals and future capability needs.
RESPONSIBILITIES
- Analyse workforce and volunteer data to identify trends, risks, and opportunities across capacity, capability, retention, and experience.
- Develop dashboards, reports, and forecasting models to support workforce planning and data informed‑ decision making.
- Monitor supply, demand, utilisation, and participation metrics to inform annual and quarterly planning cycles.
- Contribute to workforce planning through scenario modelling, gap analysis, and strategic insights aligned to service delivery needs.
- Review and improve workforce processes (e.g. recruitment, onboarding, scheduling, compliance) to enhance efficiency, automation, and data quality.
- Partner with operational leaders, P&C, and volunteer teams to design, implement, and measure continuous improvement initiatives.
- Present clear, actionable insights to stakeholders, supporting change initiatives, executive reporting, and governance requirements.
ABOUT YOU
- Tertiary qualification in Human Resources, Business, Data Analytics, or a related field (or equivalent experience).
- Experience in workforce planning, scheduling, or operational resource management.
- Proven ability to analyse data and translate insights into actionable recommendations.
- Experience with process improvement methodologies (e.g., Lean, Six Sigma) is desirable.
- Adept skills with Microsoft 365 tools including Power BI, Power Apps, SharePoint, Planner, Lists, and Forms.
- Excellent communication and stakeholder engagement abilities.
- Ability to manage competing priorities and adapt to changing operational needs.
- High attention to detail and commitment to data accuracy
- Proactive mindset with a focus on continuous improvement and innovation
- Ability to work collaboratively across teams and functions.
- Commitment to confidentiality and ethical handling of workforce data.
CULTURE
The team are passionate, supportive & hardworking. They are very driven to reach their goals, so that they can continue to grow and deliver critical support to all Australians at a time when the importance of mental health has never been so prevalent.
EMPLOYEE BENEFITS PACKAGE
- Salary Packaging – being a not-for-profit organisation allows us to offer our employees access to some amazing tax savings through salary packaging.
- Paid Primary Carer Parental Leave – (14 weeks at full pay or 28 weeks at half pay).
- Flexible working – we provide flexibility and support to all employees and encourage work-life balance.
- Employee Assistance Program – access to free counselling sessions for you and your family.
- Beautiful office facilities in central location.
To Apply
Please upload your application and address the selection criteria. Please
note, only applications that are complete will be reviewed, so please ensure
that you complete all sections within the application.
