- Full Time Permanent, hybrid working arrangements on offer
ORGANISATION
Join Lifeline Australia and you will be helping to support the delivery of critical services ensuring that “no person in Australia has to face their toughest moments alone.”
Lifeline Australia is a national suicide prevention charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services. They are committed to empowering Australians to be suicide-safe through connection, compassion and hope. This is achieved through a partnership of over 10,000 committed volunteers and their member centres in communities across the nation.
Lifeline Australia Ltd (LLA) is located in Sydney, with small teams of dedicated staff employed to lead funding and corporate relations activities, and to provide the design, technical infrastructure and governance of services across Lifeline’s member network. LLA recently embarked on an exciting
transformation journey, guided by an ambitious strategic plan.
The 2024-2027 Strategic Plan will see enhancements across services, technology and workforce to bring about better outcomes and a more accessible and flexible support system for help-seekers
ROLE
The Crisis Support Training Administrator involves coordinating training delivery, managing registrations and logistics, and providing technical support to trainers and participants.
This role may be exposed to traumatic content in the course of undertaking their duties. It is important and expected that the incumbent engage in proactive and positive mental health practices including accessing tools and services provided by Lifeline Australia to support their health and wellbeing.
RESPONSIBILITIES
- Coordinate all aspects of the learner journey including onboarding, instructional activities, engagement, and completion of training.
- Coordinate the administration of assessments, training completion, placements, and other learning activities.
- Coordinate communications with learners including monitoring and responding to queries and escalating matters as required.
- Support and track learner engagement including undertaking wellbeing checks.
- Process learner withdrawals.
- Optimise the training calendar to maximise resource utilisation and minimise scheduling conflicts.
- Provide and maintain comprehensive scheduling systems, reports, data requirements, user guides, training materials and forms.
- Ensure accurate and timely record keeping procedures and data reporting required in the role.
- Ensure compliance with training delivery standards and contractual obligations
- Assist trainers with technical issues during live virtual training sessions.
- Ad-hoc duties as requested.
ABOUT YOU
- Previous experience in high volume administration and coordination.
- Previous experience working in a digital health service or telehealth or contact centre.
- Exceptional organisational skills, communication and interpersonal skills.
- High level of proficiency with a wide range of software programs including Moodle LMS administration, Microsoft Office suite, online meeting platforms (e.g., Chat, Zoom).
- Excellent typing capabilities with speed and accuracy.
- Excellent attention to detail.
- Ability to maintain confidentiality and commitment to professional acumen
- Willingness and ability to grow and develop.
- The ability to work independently and collaboratively within a team environment.
- High levels of emotional intelligence and resilience.
- A commitment to ongoing self-care and personal development.
- Certificate or Diploma in Human Resources, Education, Business Administration, or related field (desirable).
CULTURE
The team are passionate, supportive & hardworking. They are very driven to reach their goals, so that they can continue to grow and deliver critical support to all Australians at a time when the importance of mental health has never been so prevalent.
EMPLOYEE BENEFITS PACKAGE
- Salary Packaging – being a not-for-profit organisation allows us to offer our employees access to some amazing tax savings through salary packaging.
- Paid Primary Carer Parental Leave – (14 weeks at full pay or 28 weeks at half pay).
- Flexible working – we provide flexibility and support to all employees and encourage work-life balance.
- Employee Assistance Program – access to free counselling sessions for you and your family.
- Beautiful office facilities in central location.
To Apply
Please upload your application and address the selection criteria. Please
note, only applications that are complete will be reviewed, so please ensure
that you complete all sections within the application.
