Are you a hands-on IT professional who enjoys solving problems, improving systems, and working closely with people? Join Learning Links and play a key role in supporting and optimising the technology that enables meaningful impact across education and the community. As our IT Operations Lead, you’ll be part of a small, high-performing team responsible for keeping our systems running smoothly while contributing to exciting digital transformation initiatives.
About the Role
This is a critical role supporting the day-to-day operation of our IT environment. You’ll work across business systems, infrastructure, and user support—ensuring everything runs efficiently while helping drive improvements and innovation.
You’ll also partner closely with our Head of Digital and IT and external providers to deliver projects and enhance our technology landscape.
What You’ll Be Doing
IT Operations & Support
- Provide technical support and advice to staff across the organisation
- Maintain, troubleshoot and optimise cloud-based (IaaS & SaaS) systems
- Manage and resolve IT incidents and service requests efficiently
- Support hardware and device management across multiple sites
- Maintain documentation and contribute to internal knowledge sharing
- Liaise with external IT Managed Service Providers
- Manage the IT Asset Register
Projects & Continuous Improvement
- Contribute to and manage system and infrastructure projects
- Support testing, rollout, and user training for new solutions
- Identify opportunities for automation and improved processes
- Play a role in digital transformation initiatives, including the use of AI
Collaboration & Stakeholder Engagement
- Build strong relationships with internal users
- Communicate technical concepts clearly to non-technical audiences
- Work collaboratively across teams, vendors, and stakeholders
What Success Looks Like
- High levels of user satisfaction and strong working relationships
- Fast and effective resolution of IT issues
- Well-documented systems and knowledge sharing
- Consistent delivery of IT and transformation projects
- Continuous improvements in efficiency through automation and innovation
About You
You’re a proactive, solutions-focused IT professional who enjoys working in a dynamic environment. You’re equally comfortable troubleshooting issues, managing projects, and building relationships across the business.
You’ll bring:
- 4+ years’ experience in a similar IT operations or support role
- Strong problem-solving, organisational, and communication skills
- A collaborative mindset and ability to manage competing priorities
- A genuine desire to learn and continuously improve
Technical Skills & Experience
- Microsoft 365 administration (certification highly regarded)
- Intune (device enrolment and application deployment)
- Ticketing systems (e.g. JIRA Service Management or similar)
- Experience with enterprise systems (CRM, finance, project tools)
- Working knowledge of network infrastructure
- Awareness of cybersecurity principles (desirable)
- Experience identifying and implementing automation opportunities
Other Requirements
- Ability to travel between our Sydney offices as required
- Ability to lift and carry up to 10kg and perform general physical tasks
About Learning Links
Learning Links have over 50 years’ experience in providing evidence-based therapy, education, and support services to help children build the skills and confidence to learn, develop and thrive. We work in close collaboration with parents, professionals, and schools to work towards our vision of creating a community where difficulties learning is no longer a barrier to a fulfilling life.
Diversity, Equity and Inclusion as well as creating a sense of belonging is important to us and you will have a structured and detailed onboarding program to give you a great start in understanding the culture.
Child safety is top priority for us, and we are a child safe organisation. You will be asked to undergo a NDIS Worker Screening Check/ Police check and Working with Children Check.
For further information about Learning Links and a Position Description please click on the link to careers page.
