KTL Australia – Melbourne
We are not just another freight forwarder.
At KTL Australia, we’re a strategic logistics partner, moving businesses forward with tailored, end-to-end solutions. Specialising in air & sea freight, supply chain optimisation, and fully integrated logistics, we ensure every shipment moves seamlessly. We are proudly Australian-owned, based in Tullamarine, Victoria.
Our Culture
A tight-knit Melbourne team driven by collaboration, accuracy, and delivering exceptional logistics outcomes. Cross-department teamwork is part of our DNA – when one of us succeeds, we all succeed. Our core values: Be the Best, Be a Client Warrior, Put Team First, & Be Honest & Inclusive.
The Role
As our Freight Coordinator, you will play a key role in ensuring our clients receive seamless, on-time and accurate freight services. You’ll manage import freight operations while building strong relationships with clients, vendors and partners.
Seeking a proactive, positive-minded customer service professional who is confident speaking with customers to ensure relationships with clients and partners are maintained at service-excellence levels.
This is a diverse, fast-paced role that requires initiative, strong communication skills, and a commitment to outstanding service.
Key Responsibilities
•Import Freight Coordination: Coordinate all import freight activities including quoting, booking, documentation, data entry, billing, and shipment tracking. Handle FCL/LCL and airfreight cartage coordination. Manage shipments from order through to final delivery.
•Customer & Supplier Relationships: Develop and maintain positive relationships with customers and suppliers. Advise clients on delivery terms, insurance, payment, and other requirements. Provide exceptional customer service and respond promptly to inquiries.
•Operational Support: Perform day-to-day operations tasks across varied import shipments. Collaborate with internal teams to support operational excellence. Keep your team leader informed of issues requiring attention.
•Documentation & Compliance: Maintain accurate documentation and records in CargoWise. Review and process import documentation. Track vessels and liaise with shipping lines and consolidators. Handle dangerous or controlled goods and ensure correct permits/licences are in place. Follow up on quotations and ensure documents such as invoices are complete and accurate.
What you will bring:
•Deliver exceptional service that earns positive feedback from clients, sales, and the operations team.
•Demonstrate strong performance, attention to detail, and organisational skills in a fast-paced environment.
•Bring freight forwarding or logistics experience (import experience preferred) and a customer-first mindset.
•Build strong relationships through clear communication and teamwork.
•Experience with CargoWise is a plus.
If you’re driven, detail-oriented, and passionate about delivering excellent service, we’d love to hear from you!
