Waverley BMW (part of the award-winning, family-owned Jowett Motor Group) is looking for an experienced Service Advisor who thrives in a premium dealership environment and knows how to deliver a standout customer experience from booking to handover.
If you’re confident managing a busy service desk, communicating clearly with customers and technicians, and keeping paperwork accurate in a fast-paced environment, we’d love to hear from you.
Why Jowett
Motor Group
We back our people properly. Here’s what that
looks like:
- BMW Company Car or Car Allowance.
- Paid Parental Leave – 12 weeks primary carer,
2 weeks secondary.
- Ongoing training and development (online and
face-to-face) with real internal career pathways
- Recognition and team events (BBQs, birthdays,
group Christmas party)
- Retailer discounts across major brands.
- Employee Assistance Program (EAP)
- A genuine commitment to supporting women in
automotive through our Women in Automotive partnership.
- Leaders who set clear expectations, back you,
and want you to succeed.
The role
As a Service Advisor, you’ll own the end-to-end service journey and be the key point of contact for customers.
Key responsibilities
- Welcome customers and guide them through the service process from arrival to collection.
- Explain recommended work, costs, and timelines clearly and professionally.
- Liaise with technicians and coordinate repairs to ensure work is completed accurately and on time.
- Order parts and provide proactive customer updates throughout the day.
- Prepare repair orders, job cards, and invoices with strong attention to detail.
- Help uphold BMW standards and deliver a premium after-sales experience.
About you
To be successful, you’ll have:
- Proven Service Advisor experience in a premium or high-volume dealership (essential)
- Strong communication skills and a genuine customer-first mindset.
- Excellent organisation and time management in a fast-moving environment.
- Confidence using dealership management systems and digital tools.
- A calm, professional approach and the ability to work as part of a high-performing team.
About Jowett Motor Group
Since 2001, Jowett Motor Group has grown into a leading automotive group across BMW, MINI, Honda, Audi, Geely and Chery. We’re proud of our strong culture built on family values, teamwork, and continuous improvement — delivering exceptional experiences for customers and our people.
Apply now
Ready to accelerate your career with Waverley BMW? Apply today.
Learn more about careers at Jowett Motor Group: www.jmgpl.com.au/careers
Diversity & inclusion
We welcome applications from people of all backgrounds, ages, genders and cultures.
Pre-employment check
All employees must successfully complete a National Police Check prior to commencement.
