Pro Shop Assistant Manager

Joondalup Resort is part of the TenGolf Group, one of Western Australia’s leading and fastest-growing golf, hospitality, and wine businesses. We proudly own and operate six golf courses (Joondalup Resort, Meadow Springs GCC, Secret Harbour GL, The Cut GC, Maylands GC, and Embleton GC) and a winery (Aravina Estate), delivering outstanding experience in golf, dining, events, and lifestyle. Our business is continuing to grow and that more opportunities are opening for hospitality professionals to join our kitchen team. Take a fresh look at your culinary career and be a part of this exciting phase of growth.

We are seeking a proactive and customer-focused Pro Shop Assistant Manager to support the daily operations of our Pro Shop and deliver an exceptional experience for members and guests.

This role plays a key part in retail performance, golf operations, and member engagement, while supporting competitions, corporate golf days, and overall operational excellence.

You will assist in overseeing the day-to-day operations of the Pro Shop, ensuring a professional, efficient, and welcoming environment. The position combines retail, administration, and golf operations, with a strong focus on customer service and team support.

Key Responsibilities

• Deliver exceptional customer service across in-person, phone, and email enquiries
• Support daily Pro Shop operations, including bookings, check-ins, and competitions
• Drive retail performance through merchandising, promotions, and upselling
• Assist with stock control, ordering, and inventory management
• Support corporate golf days and club events
• Maintain accurate POS transactions and end-of-day reconciliations
• Assist with rostering, reporting, and operational support
• Provide leadership support in the absence of the Golf Operations Manager

About You

• Minimum 2 years’ experience in a similar role
• Proficient in MiClub (essential)
• Strong customer service and communication skills
• Organised with strong attention to detail
• Experience in retail merchandising and stock control
• Sound knowledge of golf operations, rules, and etiquette
• Available to work weekends and event days
• Passion for golf

What We Offer

• Competitive salary (based on experience)
• Staff golf privileges
• Uniform provided
• Merchandise discounts