About Us
Established in 2001 with a core ethos to help clients identify technology investments that underpin commercial outcomes — IT Integrity is a partner in our clients’ success.
With over 20 years of Merger & Acquisition and Capital Works experience, our founding clients — Pfizer and ALDI Stores (still clients today!) — reflect our long-standing commitment to excellence. IT Integrity has led large-scale global M&A activity and designed national retail technology architecture across greenfield and uplift capital builds.
We bring 12+ years of detailed Care Service experience across Aged Care, Home Care, NDIS, and Community Services clients throughout Australia. Our award-winning solutions have led to our CEO’s active participation at the industry’s peak body level.
Our expertise spans Technology Strategy, Governance & Change, Design, Implementation & Support across all technology pillars:
• Infrastructure
• Cybersecurity
• Cloud
• Data
As a vendor-agnostic company, we maintain strong ties with industry leaders without financial obligations, ensuring our clients’ interests are always the priority.
About the Role:
We are seeking a highly skilled and motivated Technical Services Lead to oversee the technical delivery and pre-sales team. This role is ideal for someone with strong leadership capabilities, a deep technical background, and a passion for delivering exceptional service.
Key Responsibilities:
• Lead, mentor and manage the technical services team, including solution architects, project engineers, and pre-sales engineers.
• Solution architecture and technical lead responsibilities for projects.
• Ensure the technical quality of project deliverables.
• Prepare technical documentation for projects.
• Carry out evaluation and participate in selection of vendors of appropriate technologies to be used across the company for the provision of solutions to meet customer and business requirements.
• Work closely with clients technical and business stakeholders.
• Accountability for creating and reviewing proposals for client projects.
• Accountability for the formulation of detailed Bill of Materials for projects.
• Manage vendors from a technical perspective during projects.
• Provide technical guidance and mentorship to team members.
Qualifications:
• Bachelor’s degree in information technology, Computer Science, or a related field.
• 5+ years of experience in a solution architect or similar roles, with at least 2 years in a leadership position.
• Strong knowledge of IT systems, networking, cloud platforms (e.g., Azure, AWS), and cybersecurity.
• Excellent problem-solving, communication, and organizational skills.
• ITIL certification or similar is a plus.
• Ability to delegate tasks and responsibility.
• Excellent soft skills – listening, coaching, mentoring, facilitation.
• Demonstrated ability to understand technical concepts and contexts.
• Proven ability to work independently and collaboratively.
• Well developed Influencing and negotiation skills.
• Budget development and cost management skills.
• Effective time management skills.
• Well developed Risk Management skills.
• Excellent communication and documentation skills,
• Well developed Presentation skills.
Why Join Us?
• Competitive salary and benefits
• Dynamic and collaborative work environment
• Opportunities for professional growth and development
• Work with cutting-edge technologies and a passionate team
Apply Now to be part of a forward-thinking company that values innovation and excellence in IT services.
