Office & Sales Coordinator

IP.Glass is a world‑class provider of enterprise networking, network security, and cyber security services.

We deliver secure‑by‑design, SLA‑backed, rapid‑deployment solutions for medium to large organisations.

Key Responsibilities:

Office, Administration & Resources

• Manage day‑to‑day office operations, facilities, and supplies
• Liaise with building management on maintenance, access, parking, and amenities
• Maintain staging room equipment and consumables
• Organise travel, accommodation, catering, and internal events

Merchandising & Logistics

• Manage company merchandise inventory, procurement, and distribution
• Receive, stage, pack, and coordinate delivery of client hardware
• Track deliveries and follow up with couriers and partners

Inventory & Asset Management

• Maintain accurate records of client and internal hardware
• Manage RMA processes with vendors and clients
• Ensure hardware is logged, stored, issued, and returned per internal processes

Internal Sales & Customer Support

• Provide internal sales and pre‑sales support
• Prepare and manage quotes, purchase orders, and sales documentation
• Coordinate pricing, availability, and lead times with vendors
• Track orders from quote through delivery and invoicing
• Manage sales and service requests via the ticketing system
• Act as the primary point of contact for order‑related customer enquiries
• Ensure clear handover between sales, delivery, logistics, and finance