Customer Service Officer

Summary:

As a Customer Service Officer in the Building & Construction industry, you will play a vital role in ensuring customer satisfaction and supporting our operations in Corbould Park, Queensland. This permanent, full-time position is ideal for individuals looking to start their career in customer service, where you will be the first point of contact for our clients, addressing their inquiries and providing assistance to enhance their experience with our services.

Responsibilities:

• Respond to customer inquiries via phone, email, and in-person, providing accurate information and assistance.
• Maintain a high level of customer satisfaction by addressing concerns and resolving issues promptly.
• Assist in processing orders and managing customer accounts.
• Collaborate with team members to ensure efficient service delivery and support.
• Document customer interactions and feedback to improve service quality.
• Participate in training sessions to enhance product knowledge and customer service skills.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role is an advantage but not essential.
• Strong communication skills, both verbal and written.
• Ability to work effectively in a team and independently.
• Proficient in using computer systems and software applications.
• A positive attitude and willingness to learn.