Are you fluent in Vietnamese, Thai, Tagalog, Sinhalese, Tamil, Arabic, Dari or Persian?
Are you passionate about supporting women from migrant and refugee backgrounds experiencing family violence? If yes, we invite you to join us.
Join our team in Melbourne and make a positive difference in the lives of migrant and refugee families experiencing family violence. This is a part time 0.8FTE, ongoing position in a flexible hybrid role.
About inTouch
inTouch is at the forefront of providing integrated and culturally responsive services to women from migrant and refugee communities experiencing family violence. For over 40 years, we’ve championed the cause of our clients, helping more than 30,000 women, children and families to thrive despite the challenges they’ve faced. Our approach is unique and effective, thanks to our inLanguage, inCulture delivery model and our team’s profound and personal understanding of cultural sensitivities and the migration journey.
inTouch is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality, diversity and inclusion within our workforce and approach to service delivery. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural and linguistic communities, people of all ages and LGBTIQA+ people.
About the Role
inTouch Family Violence (FV) Practitioners work along-side victim survivors of family violence from refugee and migrant backgrounds. This involves individual case management and recovery support as well as delivering group-based programs based on identified need and in line with the MARAM Framework.
Key Responsibilities
- Support the delivery of high-quality intake support through screening, triage and safety planning in accordance with MARAM standards and culturally responsive practice.
- Support the delivery of case management services, including advocacy, brief interventions partner contact services, to women and children experiencing family violence, using trauma-informed and culturally responsive approaches under supervision.
- Conducting risk assessments, needs assessments, safety planning, and case planning using the MARAM Framework, with guidance from senior practitioners, particularly for high-risk or complex cases.
- Provide practical support to men participating in the Motivation for Change Program, under the direction of the program team and in accordance with supervision requirements.
- Assist in the facilitation and delivery of the Motivation for Change Program, once trained, by co-facilitating sessions or providing logistical and case coordination support.
- Work collaboratively within the multi-disciplinary team to support clients’ case goals, contributing to shared care plans and participating in team discussions regarding service responses.
- Provide secondary consultation and supported referrals to connect clients with relevant external services, escalating more complex matters to senior staff.
- Support culturally responsive practice by applying inLanguage, inCulture approaches and seeking guidance from supervisors when advising external providers.
- Contribute to inTouch projects and activities by providing feedback from client experiences, and participating in consultations or working groups as directed.
- Assist team members during periods of high demand or absence, including providing practical casework support, attending internal meetings, or contributing to team-based tasks.
- Support group programs for women and/or children by assisting with preparation, co-facilitation, or logistics, under the guidance of a senior facilitator.
- Prepare basic case documentation and written materials, such as referral forms, applications, and appointment letters, with support where needed.
- Participate in inTouch’s quality and compliance processes, including attending training, contributing to accreditation readiness, and following established procedures.
- Offer feedback on service delivery to support continuous improvement and participate in the implementation of new programs or procedures as directed.
- Liaise with external services and agencies, under supervision, to support client needs and contribute to integrated service responses.
- Ensure accurate and timely record-keeping, maintaining case notes, assessment tools, and other documentation in accordance with organisational policies.
The benefits of working with us?
You’ll be part of a mission-driven organisation that is making a tangible difference in the lives of women from migrant and refugee backgrounds, their families and their communities. inTouch offers a supportive, diverse and dynamic work environment, where innovation, passion and resilience are at the heart of what we do.
When you join inTouch, you can expect a range of benefits designed to foster your professional growth and ensure your overall wellbeing, including:
- A collaborative and nurturing team culture within a positive working environment, fostering mutual support, and continuous learning.
- Competitive salary plus packaging option.
- Hybrid – office /working from home model.
- Ongoing training, career progression and professional development opportunities.
- Comprehensive Employee Assistance Program.
Key Selection Criteria:
- Your ability to fluently speak in a language other than English: Vietnamese, Thai, Tagalog, Sinhalese, Tamil, Arabic, Persian or Dari.
- Tertiary qualifications in Social Work, Community Development or related discipline with a degree qualification preferred.
- A minimum of 12 months’ experience in the specialist family violence service or related sector
- Highly proficient in spoken fluency and writing skills in a language other than English.
- A demonstrated understanding of the issues involved in working with women from a multicultural background, including intersectional factors impacting women and children affected by family violence.
- A demonstrated contemporary knowledge of crisis intervention and key frameworks, including intersectional feminism and anti-oppressive practice and how this is utilised, to understand and respond to the gendered nature of violence against women.
- Understanding of and expertise in applying the MARAM framework
- Demonstrated understanding and awareness of structural and social inequities which discriminate against people from culturally and linguistically diverse backgrounds (CALD), and particularly those with refugee and/or asylum-seeker backgrounds.
To be successful for the role you’ll also need:
- Genuine commitment to social justice and to assisting migrant and refugee women and children.
- High ethical standards and values, ability to act with integrity and confidentiality.
- Ability to sensitively manage stakeholder relationships.
- A level of maturity and professional accomplishment and track record appropriate to the representational aspects of the role.
Ready to apply?
If this sounds like the role for you, please apply through our website www.intouch.org.au
Please note your application will not be considered unless you provide a cover letter responding to the key selection criteria (maximum 2 pages of text) and an updated Resume.
Reach out to hr@intouch.org.au using the subject line: Family Violence Practitioner – Part Time Hybrid if you require support to complete your application or adjustments based on your access needs.
All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, Reference checks, proof of eligibility to work in Australia and qualification checks.
*Applications will be reviewed as they are received, and inTouch reserves the right to close the position prior to the advertised closing date if a suitable candidate is identified.
In accordance with our Equal Opportunity Exemption (H326/2023), this position is open to applicants who identify as female only.
Applications close: 25th March 2026*
