IFS is on a mission to help Australian workers retire with dignity, security, and confidence—and we need Super-heroes to make it happen. Officially, the role is “Super Recoveries Officer,” but what you’ll really be doing is recovering unpaid superannuation for hardworking Australians. You’ll be their voice, their advocate, and their champion.
If you’ve got a professional phone manner, a drive to hit goals, and a passion for doing meaningful work, this is your chance to make a real impact. You’ll join a supportive team, tackle challenges head-on, and help put money back where it belongs—in workers’ super accounts.
Sound like your kind of mission? Cape optional. Purpose essential.
Super-heroes recover unpaid superannuation on behalf of industry super funds’ members – working people! Successful Super-heroes believe in the importance of their work, have a professional phone manner, are goal focused and are effective communicators. Behind their friendly and positive attitude is a steely determination to achieve their goals – that is to get the money owed to workers into their superannuation accounts where it belongs. They are willing to take on a challenging role that will bring excellent rewards in a supportive environment.
We are looking for future Super-heroes who are:
- great communicators and can quickly establish rapport over the phone
- IT savvy and can quickly adapt to new systems
- able to organise their day to get their work done efficiently
- driven and determined to meet performance targets
- quick learners and can follow complex processes
- strong team players, show consideration for others’ opinions and maintain a professional approach in supporting all employees of IFS and clients
The following will give prospective Super-heroes an advantage:
- experience in debt collection or in a contact centre
- experience with Microsoft Dynamics
- a basic understanding of the Superannuation industry
Employee Perks and Benefits:
- Extra paid leave during the festive season
- Generous paid parental leave
- Flexible hybrid work model
- Boosted superannuation contributions
- Free annual flu vaccinations
- Complimentary office snacks & drinks
- Modern, ergonomic offices in Melbourne CBD
- A culture of inclusion and diversity
- Innovative, tech-driven workplace
- Supportive leadership that values your voice
- Holistic wellness initiatives
- Confidential Employee Assistance Program (EAP)
- Meaningful, purpose-led Work
You must have full Australian working rights to apply.
If you are interested in being a Super-hero (Super Recoveries Officer), apply now.
