About Us
Inalca Food & Beverage Australia is part of the Cremonini
Group, a leading international company specialising in the import and
distribution of premium Italian and Mediterranean food and beverage products.
Our portfolio includes high-quality products such as cheeses,
smallgoods, olive oils, balsamic vinegar, pasta, tomatoes, preserved vegetables
and fine wines, sourced from leading European producers. We supply
restaurants, hotels, pizzerias and food service professionals across Australia.
Our business combines premium products with reliable
logistics and a strong commitment to customer service.
About the Role
We are seeking a Customer Service & Order Processing
Specialist (Part-Time) to join our team based in Alexandria, Sydney.
This role plays an important part in supporting our
customers and ensuring smooth order processing across the business. Working
closely with our sales, warehouse, logistics and finance teams, you will
ensure enquiries and orders are handled accurately and efficiently.
You will also proactively resolve customer issues such as delivery
discrepancies, order errors or product queries, helping maintain strong
customer relationships and service standards.
This position is ideal for someone who is organised,
customer-focused and comfortable working in a fast-paced food distribution
environment.
Key Responsibilities
Respond to customer enquiries via phone and email in a professional and timely manner.
Process customer orders accurately using internal ERP and order management systems.
Verify product availability, pricing and delivery details before order confirmation.
Coordinate with warehouse and logistics teams to ensure orders are prepared and dispatched correctly.
Resolve customer issues such as delivery delays, order discrepancies or product queries.
Maintain accurate records of customer interactions and transactions.
Provide product information and support to customers.
Assist the sales team with order follow-ups and customer communication.
Monitor customer feedback and contribute suggestions to improve service quality.
Support coordination with logistics partners to ensure orders are fulfilled accurately and on time.
Skills & Experience
To be successful in this role you will demonstrate:
Previous experience in customer service, order processing or customer support .
Strong written and verbal communication skills.
Excellent attention to detail and organisational skills.
Ability to manage multiple enquiries and tasks simultaneously.
Strong problem-solving abilities and a customer-focused mindset.
Confidence using email, spreadsheets and business software.
Experience in food & beverage, hospitality supply or FMCG distribution will be highly regarded.
Experience with ERP systems such as Microsoft Dynamics is advantageous but not essential.
What We Offer
Opportunity to work with a respected international food & beverage company.
Stable and growing business within the hospitality and food service sector.
Supportive and collaborative team environment.
Exposure to premium Italian food and wine products.
Location
This role is based on-site at our Alexandria warehouse
and office in Sydney and operates during standard business hours.
How to Apply
To apply, please submit your resume via SEEK.
Shortlisted candidates will be contacted regarding the next
stage of the recruitment process.
