FUNERAL DIRECTOR – FULL TIME
H.Parsons Funeral Directors are a family owned local company who have been supporting families in the Illawarra for over 130 years.
Are you an events expert who wants to make a meaningful difference for families and your local community? The role of a Funeral Director is a highly rewarding and diverse experience where no two days are the same. Use your event expertise to help families create unique and individual celebrations that will best honour their loved one.
At H.Parsons you’ll enjoy working in a fast paced, progressive environment where your talents will be recognised. We offer an above award salary, access to industry best practice training, a highly regarded Employee Assistance Program which is free for all staff and their families, and a fun, diverse and supportive culture.
We are fiercely proud of our history. We are industry leaders and we are a 100% Australian family-owned funeral business serving in the Illawarra and South Coast regions . We embrace innovation, progressive thinking and diversity in the workplace. Our commitment to supporting the community is demonstrated through the Parsons’ Pillars – environmental sustainability, social responsibility, supporting local businesses and supporting the local community.
H.Parsons are growing and are seeking people to join our fantastic team. We employ over 80 locals and support over 40 community and sporting organisations. Our continued success is driven by our exceptional service, integrity and transparency – we believe in providing unrivalled value for money, information and choice, strictly no sales tactics. We believe in doing everything we can to ensure every little detail is just right for each individual family.
About You:
Successful Funeral Directors come from diverse backgrounds. They are quick and lateral thinkers, empathetic, problem solvers and truly love giving of themselves to serve families in need. Your positive approach, attention to detail and passion for exceptional customer service will see you shine in this role. A university degree in almost any discipline will be highly regarded, however, having a mix of over three years in customer service or event management experience and an ability to juggle multiple tasks and think on your feet is essential.
As a Funeral Director, you will support local funeral operations by meeting with families to plan and arrange funerals. You will be required to set up for funeral services at a variety of venues; drive the hearse, mourning cars, or other vehicles; use audio visual equipment; and support families throughout the arrangement process, and on the day of the funeral. This includes undertaking a range of administration functions to ensure the service runs smoothly.
You will also be transferring deceased persons from their family home, nursing home, or hospital into our care.
The role includes cleaning and preparing our fleet of vehicles, cleaning our venues before a service, and other ad hoc duties as required.
Our ideal candidate:
• Is open to working across our Illawarra and Shoalhaven branches
• Is an effective communicator (written and verbal) who is at ease interacting with families from a wide range of backgrounds to ensure a quality funeral experience
• Has administration skills and manages, communicates and records the details of funeral bookings to ensure the right resources are available on the day
• Appreciates and respects families’ unique needs, recognising religious and cultural diversity
• Demonstrates care, compassion and empathy when gathering or requesting information and providing timelines
• Proactively liaises with administration staff to ensure a full brief for each service is provided to inform the scheduling process
• Operates internal and external audio-visual equipment. Above average computer/technology literacy would be a considerable advantage
• Identifies risks to wellbeing by monitoring self and others through times of stress or exposure to difficult circumstances
The successful applicant will be required to participate in an after-hours on call roster involving after hours transfers, weekends and some public holidays.
Essential Requirements:
• Full unrestricted Australian drivers license
• Full unrestricted Australian work rights
• Min 3 years customer service
• Ability to perform a wide range of administrative tasks with a demanding workload
• High level interpersonal, written, and verbal communication skills
• Demonstrated commitment to providing a quality service and quality improvement initiatives in workplace practices and procedures
• Ability to use computer software applications and electronic systems.
• National Police Check
• Justice of the Peace (or the willingness and the ability to obtain within your probationary period – more information https://www.jp.nsw.gov.au/Pages/justices-of-the-peace/becoming-a-jp.aspx
H.Parsons VALUES:
• Reputation – pride in our service and history
• Cohesive – together we care
• Honest – we do what is right
• Fun – we enjoy what we do
Why join us
As a valued member of our team, you will have access to the following:
• Full training and comprehensive induction program
• Supportive and people-focused culture that provided flexibility and high levels of autonomy
• Diverse team working environment
• Competitive pay rate
• A rostered day off per month
• Employee Assistance Program – free for staff and their families
• Company supplied iPad, mobile phone and apple watch
• Full uniform
You must address the Essential Requirements for the role or your application will not be accepted.
Please provide your response to the selection criteria of no more than two pages and an updated resume with no more than 5 pages.
For all enquiries contact Marina Di Leva, Operations Manager ph 02 42289622
Applications close midnight Sunday 8 May 2025.
