Summary:
The Service & Projects Coordinator is accountable for the end‑to‑end coordination and delivery of HPA’s service and project activities, ensuring jobs progress from enquiry through to completion in a controlled, accurate, and timely manner.
This role sits alongside the Service & Sales Coordinator, with a distinct focus on service delivery outcomes, project coordination, and operational follow‑through. While this is not a managerial or people‑leadership role, it carries a higher level of accountability for ensuring service and project workflows are properly scoped, scheduled, coordinated, and closed out.
The role is deliberately hands‑on, requiring active involvement in service coordination, documentation, scheduling, troubleshooting, and stakeholder communication. The position acts as the central coordination point between customers, technicians, suppliers, and internal teams to ensure service and project commitments are met.
About You:
You are a proactive and organised coordinator who enjoys ownership and accountability. You’re comfortable juggling multiple priorities, solving problems, and keeping things moving — even when things don’t go to plan.
You will bring:
- Experience in service coordination, project coordination, operations, or a similar role
- Strong organisational skills with excellent attention to detail
- Confidence coordinating technicians, suppliers, and stakeholders
- A customer‑focused mindset and professional communication style
- The ability to work independently and take responsibility for outcomes
- Experience with service management or CRM systems (highly regarded)
Experience in healthcare, medical equipment, or technical services is advantageous but not essential.
Responsibilities:
- Own the end‑to‑end coordination of service and project activities
- Act as the central point of contact between customers, technicians, suppliers, and internal teams
- Ensure service calls, installations, and project jobs are correctly scoped, prioritised, scheduled, and documented
- Proactively monitor open jobs and drive them through to completion
- Identify risks, delays, or issues and escalate appropriately
- Allocate technicians in line with job requirements and priorities
- Prepare and maintain accurate job sheets, service records, and project documentation
- Provide high‑quality customer communication and support throughout service and project delivery
- Maintain accurate records in relevant systems and ensure governance and compliance requirements are met
Only shortlisted candidates will be contacted. Strictly no agencies.
