Overview
Holloway Storage & Removals is seeking a hands-on, high-performing Accounts Receivable professional to take full ownership of our storage billing and collections process.
This is a high-volume, high-accountability role where you ensure customers stay on automatic payment, resolve overdue balances quickly, and manage delinquent accounts with empathy and firmness.
We are a systems-driven business, so maintaining accurate, up-to-date data is essential for reliable reporting and smooth operational flow.
You’ll work closely with customers, internal teams, and external debt recovery partners to protect revenue and uphold our payment policies.
If you’re organised, resilient, proactive, and not afraid of working in a fast paced environment, this role will suit you perfectly.
Key Responsibilities
- Customer Payment Setup & Compliance
- Ensure all storage customers are set up on automatic payment (direct debit or card).
- Follow up immediately on failed, expired, or incomplete payment details.
- Support customers with empathy while reinforcing payment requirements
- Maintain accurate customer data across all systems to ensure reliable reporting.
Daily Accounts Receivable Operations
- Monitor daily payment reports for failed, declined, or overdue payments.
- Contact customers via phone, email, and SMS to resolve outstanding balances quickly.
- Maintain accurate AR ageing, a live payments tracker, and clean customer accounts.
- Issue invoices accurately and on time.
- Reconcile incoming payments and ensure all data is valid and up to date.
Collections, Delinquency & Recovery
- Manage overdue accounts with a balance of empathy and firmness.⁹
- Apply Holloway’s payment policy consistently, including placing accounts on hold.
- Work with external debt recovery partners to escalate accounts that cannot be resolved internally.
- Escalate high-risk or complex matters to management, supported by clear, well-prepared reports.
- Initiate customer exit procedures when payment obligations are not met.
Billing, Disputes & Customer Support
- Resolve billing queries and disputes quickly and professionally.
- Communicate clearly and calmly with customers, even in difficult conversations.
- Collaborate with internal teams to ensure accurate information and smooth workflows.
Reporting & Continuous Improvement
- Prepare weekly overdue reports and contribute to cash flow visibility.
- Maintain accurate system data to ensure reporting is reliable and actionable.
- Identify process gaps and recommend improvements to reduce delinquency.
- Bring proactive, innovative ideas to strengthen the AR and recovery process.
- Support month-end tasks and audits as required.
Skills & Qualifications
- Previous experience in Accounts Receivable, Collections, or Credit Control.
- Strong communication skills with a professional, confident phone manner.
- Ability to handle difficult conversations with empathy while staying firm.
- Highly organised, hard-working, and reliable.
- Proactive, innovative, and comfortable improving processes.
- Strong attention to detail and excellent time management.
- Comfortable in a high-volume, fast-paced environment.
- Resilient, dynamic, and team-focused.
What We Offer
Stable, full-time role within a growing business
Supportive team and collaborative work environment
Opportunity to make a meaningful impact on cash flow and processes
Career Progression opportunities in a dynamic industry.
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Competitive salary package.
Why Join Us
At Holloway Transport, we value practical thinkers who get things done. You’ll be part of a dynamic team that keeps Australia moving, one truck, one module, one container, one job at a time.
