Join a supportive team, bringing your experience to support community engagement, promotion of service and the intake process for our Child, Youth and Family Service team
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Remuneration: $42.82 to $45.15 per hour
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Location: Hillarys and Joondalup Offices (with outreach required)
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Employment Type: Fixed-term full-time, until 18 Dec 2026
About Helping Minds
Helping Minds is a highly regarded carer support and mental health services organisation that’s been making a difference for 50 years. Each year, our compassionate team supports more than 10,000 people across WA to feel heard, supported, and empowered. We are a value-driven organisation that encompasses the values of Hope, Collaboration, Trust, Integrity, and Respect to provide quality service. We welcome your individuality, your ideas, your passion, and your drive. Our people focused culture and flexible approach will help you to succeed both professionally and personally.
The Role
The Access and Inclusion Officer will be the local representative that is responsible for engaging and building relationships within the community, ensuring increased engagement with Helping Minds, with a focus on Helping Minds Child, Youth and Family Services. The position will also provide quality intake services, meeting client needs efficiently and effectively, and facilitate this where needed for all Helping Minds programs.
You will need to have flexibility to work one evening shift per week (11:30am to 7:36pm).
Responsibilities of the role include: (not limited to):
- Participate in the Helping Minds intake system, answering telephone calls and enquiries, screening and assessing needs, prioritising and making appropriate follow up appointments, referrals and bookings for other support team members
- Develop and deliver specialised groups and workshops
- Attend networking events and stakeholder meetings and promote the service where appropriate.
For more information, please visit the Helping Minds work with us page – https://helpingminds.org.au/contact/work-with-us/
About You
This is an opportunity for a client focused Access and Inclusion Officer with a genuine interest in working collaboratively to ensure effective team goals and client outcomes are met. We are looking for someone who has the ability to work autonomously with a demonstrated ability to consult, liaise and maintain close working relationships with other service providers.
Minimum qualifications:
- Current Drivers License & a reliable vehicle
- Proof of Australian Working Rights
- A Diploma or Degree in Psychology, Social Work or Counselling, or a related discipline that provides a sound understanding of knowledge of assessing and working with clients who may be at risk.
Candidates will also either have or be willing to obtain the following:
- National Police Clearance (within 6 months)
- Working with Children Card
- Current First Aid Certificate
The Perks
In addition to joining a professional and dynamic team, you will work in a supportive and positive environment with staff that live by HelpingMinds’ values and have a strong focus on community needs. We understand the importance of health and wellbeing and offer an employee wellness program.
Additional benefits include:
- Salary packaging benefits up to $18,550 to increase your take-home pay
- 5 weeks annual leave p.a., increasing to 6 weeks after 3 years of service
- 2 extra wellness days p.a., increasing to 3 days after 3 years of service
- A robust Workplace Wellbeing Program
- Generous superannuation – 13%, increasing to 14% after 1 year of service
- Professional development and support around additional training
- Access to an Employee Assistance Program free confidential counselling
- A supportive, flexible work environment with multiple locations and opportunities within
How to Apply
To apply for this position and take the next steps towards a rewarding career with Helping Minds, please submit a resume and cover letter to recruitment@helpingminds.org.au. For more information, contact the Recruitment team on 08 9427 7100 or email recruitment@helpingminds.org.au
Helping Minds is an equal opportunity employer supporting diversity in the workplace. We welcome applications from Aboriginal and Torres Strait Islander people, LGBTIQIA , people from culturally diverse backgrounds, and people with lived experience of mental health issues and of supporting family members with mental health issues
Please note that only shortlisted candidates will be contacted.
