About the role:
The Technical Support & Lifecycle Lead is responsible for providing national-level technical governance, lifecycle oversight, and escalation leadership across all Australian regions, as well as providing functional leadership, technical direction, and process ownership to ensure best-practice support delivery and continuous product improvement.
Key Responsibilities:
- Establish and drive standardised technical support and lifecycle management processes across the Australian equipment fleet and audit regional practices to ensure national alignment and quality compliance.
- Oversee consistent application of escalation pathways, issue resolution methodologies, warranty processes, and technical documentation standards.
- Provide national oversight of equipment lifecycle performance from commissioning through overhaul to end-of-life, ensuring lifecycle and condition data is captured, analysed, and leveraged
- Act as the national escalation point for major product issues and safety-critical failures.
- Lead complex investigations, define corrective actions, and ensure formal closure of RCA outcomes.
- Engage directly with customers and senior management during high-impact technical events.
- Work with Engineering teams to translate field data and failure trends into design improvements, reliability enhancements, and standard updates.
- Provide functional leadership and technical direction to Technical Support Specialists nationally
- Support complex field issues remotely or on-site as required.
- Support design review processes for new equipment and upgrades, ensuring field learnings are embedded into product development.
Knowledge & Experience
- Bachelor of Engineering (Mechanical, Electrical, or Mechatronics) or equivalent
- Strong safety leadership and risk-based decision-making mindset.
- Excellent communication, problem-solving, and stakeholder engagement skills.
- Ability to operate autonomously and make sound technical judgements.
- Strategic thinker with a continuous improvement orientation.
- Willingness to travel nationally/internationally as required.
- Electrical or Mechanical trade qualifications highly regarded.
About us:
HBT GmbH, headquarters in Luenen, NRW, Germany, is a world-class machine manufacturer and fully integrated single solution provider – specializing in systems and equipment for underground coal mining. The company exports its high-performance longwall mining equipment to all major mining markets worldwide, strategically located in 15 countries including Australia.
In addition to machine manufacturing, HBT also manufactures high-quality OE parts and provides world-class support services for their equipment to ensure their customers succeed.
Why Join Us?
You will have the opportunity to be a part of a global organisation operating locally. If you are ready to make a meaningful impact and contribute to a positive work environment, we encourage you to apply for this role opportunity.
