About Us
Bubba Gump Shrimp Co., part of HBH Group, is coming to Australia for the first time. Known worldwide and inspired by Forrest Gump, the brand delivers a fun, high-energy dining experience with bold seafood flavours and southern-style hospitality.
HBH Group creates vibrant venues where people connect, celebrate, and enjoy memorable experiences — and we’re looking for passionate people to help bring this iconic concept to life.
The Role
We are seeking experienced Shift Supervisors / Duty Managers to join the opening team at Bubba Gump Shrimp Co Sandgate. This hands-on leadership role is responsible for supporting daily venue operations, leading service teams, and ensuring exceptional guest experiences in a fast-paced, high-volume environment.
You will play a key role in motivating the team, maintaining operational standards, and creating a positive, energetic atmosphere while supporting the successful launch of the venue.
Key Responsibilities
- Lead and motivate team members to deliver outstanding customer service
-
Support daily venue operations across front of house service areas
-
Assist with shift coordination, team development, and staffing support
-
Deliver exceptional guest experiences and resolve customer concerns professionally
-
Maintain strong menu and product knowledge to support guests and team members
-
Ensure smooth service operations within a fast-paced full table service environment
-
Support training, mentoring, and knowledge sharing across the team
-
Collaborate with kitchen, bar, and management teams to maintain service standards
-
Assist in maintaining cleanliness, presentation, and operational compliance
-
Work efficiently within QR ordering and table service systems
-
Prioritise tasks effectively while managing multiple responsibilities during service periods
About You
- Passionate about hospitality and delivering memorable guest experiences
- Strong leadership and communication skills
- Positive, motivated, and team-focused attitude
- Confident working in fast-paced, high-volume environments
- Excellent multitasking and time management abilities
- A hands-on leader who leads by example
- Committed to maintaining high operational and service standards
Requirements
- Minimum 2 years’ supervisory experience in food and beverage operations
- Strong experience in fast-paced full table service environments
- Ability to work varied shifts including nights, weekends, and public holidays
- Strong customer service and team leadership skills
- Full Australian working rights
Highly Desirable
- Experience in themed or entertainment-driven venues
- First Aid / Training qualifications
What We Offer
- Opportunity to lead in a high-profile, global brand launch
- Strong career growth within a growing hospitality group
- Competitive salary + staff perks and discounts
- Fun, energetic, and supportive team culture
- Team events, benefits, and salary sacrifice options
If this sounds like you, please submit your CV and cover letter outlining your experience.
For enquiries: torsten@hbhgroup.info
