Front Office Manager – Carina (Head Office)

We’re looking for a steady, organised Front Office Manager to lead and support our reception and administrative team.

This is a full-time, permanent position (Monday to Friday, 8:00am–5:00pm), based at our Carina head office. You’ll oversee the front-of-house structure that supports all 12 of our Brisbane clinics — helping everything run smoothly for our patients, referrers and therapists.

This role is about bringing structure, clarity and consistency to a growing team — while keeping the warm, welcoming feel we’re known for.

What the role involves:

• Leading and supporting our Front Desk Receptionists

• Ensuring consistent phone and front desk coverage

• Coordinating workflows across Reception, Administration Officers and Surgeon Liaison

• Overseeing diary accuracy and rostering updates

• Reviewing reception KPI reports and addressing operational concerns identified within those reports

• Supporting the resolution of more complex or sensitive patient matters

• Recruiting and onboarding reception staff

• Keeping our processes documented, organised and easy to follow

• Acting as the central point of contact for therapist support

• Providing third-line phone support when required, including coverage of the surgeon line during breaks

You’ll be a great fit if you:

• Have experience leading or supporting a reception or admin team

• Are calm, approachable and naturally organised

• Enjoy creating order and clarity in busy environments

• Are reliable and take pride in being consistent

• Communicate clearly and kindly, even when things get tricky

• Like helping others succeed rather than doing everything yourself

• Value systems and processes, but also understand people

• Have previous experience in medical or allied health reception (strongly preferred)

Why you’ll love working with us:

• Friendly, down-to-earth team

• Clear structure and defined roles

• A growing business where your work genuinely makes a difference

• Leadership that values warmth, accountability and continuous improvement

This is an on-site role at our Carina head office. Due to the leadership and coordination responsibilities of the position, consistent physical presence during rostered hours is essential.

To apply:

Please send your resume and a short cover letter telling us a little about your leadership experience and why this role caught your eye.