IT Support Technician

The Globus family of brands (Gfob) started with a rowboat in Switzerland, transporting visitors across Lake Lugano. Now, 98 years later, we are one of the world’s leading travel companies. We pride ourselves on providing luxurious and unparalleled holiday experiences to travellers searching for deeper connections and enriching experiences. With a range of escorted coach tours, independent city stays, and deluxe river cruising, we cater for all travellers and travel styles.

Your New Role

This isn’t a back-office role. You’ll be the visible face of IT operations at the office, so we’re looking for someone who is comfortable working in a dynamic, social setting, and enjoys building relationships in person. The primary responsibility of the IT Support Technician is to work in within our Network Operations Centre (NOC) to carry out the monitoring of servers, networks, and telecommunication connectivity in data centres and other organisations.

What will you be doing?

• Monitor tickets within ServiceNow (SNOW), investigating system issues, troubleshooting, and resolving tickets.
• Provide application and desktop support.
• Track and maintain support events using ServiceNow (Incidents, Requests, Changes, etc)
• Escalate tickets with internal and external teams.
• Communication updates when working on escalated/outage tickets.
• Reboot systems/servers as needed.
• Monitor infrastructure for degradation and security issues.

What are we offering?

• Staff discounts across the entire Globus family of brands’ coach tours and cruises.
• Loyalty and milestone rewards.
• Access to exclusive employee discounts – movie tickets, consumer goods, plus much more!
• Up to 4 extra days of leave per year.
• Hybrid work model and a centrally-located office with end-of-trip facilities.
• Access to Employee Assistance Program.

What are we looking for?

• Tertiary qualifications in computer technology or a related field.
• Previous experience working in a similar role.
• Demonstrable experience with Windows OS, PC Desktop administration, and an ITSM software, preferably ServiceNow.
• Self-organising and achievement orientated.
• Excellent communication skills with an ability to support and build trust with a wide level of stakeholders.
• Someone comfortable coming in to the office. This isn’t a remote role.
• Full and permanent working rights in Australia.

Only successful candidates will be contacted. Interviews will be after Easter.