Technical Support Specialist – Remote

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Employment Hero helps 350,000 employers across Australia, New Zealand and the United Kingdom recruit and employ over 2 million people around the world.

Our client is recruiting for Helpdesk Technicians to provide technical support to their clients. The ideal candidate will have excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve technical issues in a timely manner.

Responsibilities:

• Provide technical support to clients via phone, email or chat
• Troubleshoot and resolve technical issues related to all elements of the product (hardware configuration, software set up and network connectivity)
• Document and track technical issues and resolutions in a ticketing system
• Collaborate with other IT team members to resolve complex technical issues
• Provide training and support to end-users on various software applications and systems
• Maintain and update knowledge base articles

Experience & Qualifications:

• Certificate or Bachelor Degree in Computer Science, Information Technology, Networking or related field
• 2+ years of experience in a technical support role
• Excellent written & spoken English communication and customer service skills
• Strong knowledge of key operating systems
• Experience with Microsoft Office Suite and other common software applications
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills