12‑Month Maternity Leave Contract | Full Time | Flexible Work‑From‑Home
Join a purpose‑driven organisation creating support that helps people live full and happy lives.
About Glady & Co
Glady & Co is a registered NDIS provider supporting people with physical, intellectual, and psychosocial disabilities through support coordination, recovery coaching, support work, and group programs.
We’re a lived‑experience‑led organisation that believes in flexibility, kindness, and person‑centred care, helping participants build independence and meaningful connection.
Our team is passionate, inclusive, and committed to creating a safe, supportive community for both staff and participants.
About the Role
We’re seeking a warm, organised Administrative Assistant – Customer Service to be the welcoming first point of contact for participants, families, and referrers.
This is a 12‑month full‑time maternity leave role with flexible WFH options.
What You’ll Do
- Manage inbound calls, emails & enquiries
- Support participant intake & documentation
- Update customer profiles and service requests
- Triage issues, complaints or changes
- Provide service information & indicative pricing
- Assist scheduling updates and general admin
What You’ll Bring
- Excellent communication & customer service skills
- Strong organisation & multitasking ability
- Tech confidence (Microsoft Suite essential)
- Calm, proactive and people‑focused approach
Why You’ll Love Working With Us
- Flexible work‑from‑home options
- Values‑driven, supportive team
- Make a real impact in the disability & mental health community
- Fast‑paced, varied work where no two days are the same
Ready to Apply?
If you’re passionate about helping people and want meaningful work with flexibility, we’d love to hear from you.
