Client Services Consultant
Geelong Cemeteries Trust
📍 Geelong | Permanent Full Time
- Supportive, respectful team environment with opportunities to develop skills
- Secure, permanent employment in an essential services organisation
- Meaningful work that directly supports your local community
About Us
At Geelong Cemeteries Trust (GCT), we are a community-based organisation dedicated to serving the diverse needs of the communities we support. As a values-driven and forward-thinking sector leader, we deliver essential services across our iconic sites with care, professionalism, and integrity.
We take pride in the quality of our work and the compassion we bring to everything we do, recognising the important role our services play for families and the broader community.
The Opportunity
Be the support families need, when they need it most.
We’re seeking a caring and professional individual to join our team as a Client Services Consultant.
In this role, you’ll guide and support families during one of life’s most difficult times, helping them make important decisions with empathy and respect.
If you are organised, approachable and motivated to make a genuine difference in your community, this opportunity offers you the chance to bring compassion and professionalism together in truly meaningful work.
Key Responsibilities
In this role, you will play an important part in supporting our community with the care they deserve through meaningful work. Your key responsibilities will include but not limited to:
- Engage with clients to provide tailored cemetery and cremation options
- Support families in planning memorialisation and interment arrangements with care and professionalism
- Develop strong relationships with clients, funeral directors, and community stakeholders
- Maintain accurate records and ensure compliance with relevant legislation and policies
- Answer inbound calls and handle sensitive client enquiries with empathy and professionalism
- Book and coordinate cremation, burial and memorial services
- Maintain accurate records using internal systems
- Generate invoices and process paperwork
- Ensure all interactions uphold privacy, compassion, and client care standards
About You
We are seeking a committed and community-minded individual who brings a professional, respectful approach to their work. Ideally, you will demonstrate the following:
- A current and valid driver’s licence (essential)
- A compassionate and empathetic approach when working with families and community members
- Strong communication and interpersonal skills, with the ability to build tryst and
provide clear guidance
- A positive and professional attitude with the ability to remain calm under pressure
- High attention to detail and strong organisational skills to manage bookings, enquiries and documentation
- A willingness to learn and adapt with a unique and meaningful service environment
This role will suit someone who takes pride in their work that truly matters whilst supporting families and the community during important moments.
What’s on Offer
In return, we offer a rewarding opportunity within a respected and essential services organisation, including:
- A competitive salary and secure, permanent employment
- Uniform and personal protective equipment provided
- Access to an Employee Assistance Program (EAP) to support your wellbeing
- Free onsite parking
- Ongoing learning and career development opportunities
- A supportive, inclusive team culture with a strong focus on community service
- The opportunity to make a meaningful and lasting contribution to your local community
Application Process
If this opportunity sounds right for you, we’d love to hear from you. Please submit your resume and cover letter via SEEK by 9:00am Wednesday 25 March 2026.
As part of our selection process, phone screening will be the first step, so please ensure your contact details are up to date and you’re ready for a friendly call.
Successful candidates will also be required to complete pre-employment checks, including a National Police Check and medical assessment (inclusive of drug and alcohol testing).
Please note only shortlisted candidates will be contacted, and we are not accepting agency referrals at this time.
Geelong Cemeteries Trust is an equal opportunity employer. We value diversity and inclusion and encourage applicants from all backgrounds to apply. Adjustments to the recruitment process are available on request.
