Receptionist

Job Title: Receptionist (3-Month Contract-Potential for Permanent Role)

Company: Freemasons Victoria

Location: 288 Victoria Parade East Melbourne

Employment Type: Full-time (5 days in office)

Contract Duration: 3 months (with potential for permanent full-time opportunity)

About the Role

Freemasons Victoria is seeking a professional and proactive Receptionist to join our team on a 3-month contract, with the potential to transition into a permanent full-time role. This position is based at our East Melbourne office and plays a key role in delivering exceptional front-of-house service and managing a high volume of enquiries.

Key Responsibilities

• Answer and manage incoming calls and customer enquiries professionally and efficiently
• Provide accurate information and direct enquiries to the appropriate departments
• Handle a wide range of enquiries, including complex and sensitive matters
• Maintain a welcoming and professional front desk environment
• Provide general administrative support to internal teams
• Manage difficult conversations with confidence and diplomacy
• Utilise internal systems and IT tools to log and track enquiries

About You

• Previous experience in a receptionist or customer service role
• Strong communication and interpersonal skills
• Confident in handling challenging or difficult conversations
• Good IT knowledge and ability to quickly learn new systems
• Highly organised with strong attention to detail
• Ability to multitask and manage competing priorities
• Positive, professional, and team-oriented approach

Requirements

• Full working rights in Australia (essential)
• Availability to work full-time in the office (5 days per week)

What We Offer

• Opportunity to transition into a permanent full-time role
• Supportive and collaborative work environment
• Exposure to a well-established and respected organisation

How to Apply

Please submit your resume and a brief cover letter outlining your suitability for the role HR@freemasonsvic.net.au